The player from Austria had mistakenly deposited 503€ into his Wazamba Casino account and had faced difficulties when he tried to withdraw these funds. We had informed him about the casino's wagering requirements, which are a standard anti-money laundering rule. We had advised him to fulfill these requirements, as they were necessary for withdrawal. However, the player did not respond to our messages and queries within the given timeframe, leading us to close the complaint. The complaint was not resolved due to the player's lack of response.
Wazamba Casino - Player is dealing with delayed withdrawal.
Amount: €503
Wazamba Casino
Safety Index:Very highSafety Index
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9.7
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Translation
On May 6th, I mistakenly deposited €503 into my Wazamba Casino account. I immediately contacted Live Chat. He referred me to a VIP manager. I wrote to a VIP manager, who has been putting me off since May 7th and hasn't answered me for 5 days. According to the terms and conditions, I have to wager the deposit once before I can withdraw it. Please help, as I seem to be being ignored. Thank you in advance for your effort
Kind regards
Dietmar K***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
7 months ago
Dear dietmarkoestler1971,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. All regulated casinos require players to wager real money deposits. This is one of the standard AML (anti-money laundering) rules. The deposit wagering requirements are usually 3-10x the value of the last deposit, and it isn't anything unfair. I have also checked the casino’s withdrawal rules in the T&Cs and I found this:
6.8 Minimum funds rollover before a withdrawal is x1 (one). If the wager of the funds (the amount of placed bets) is less than the deposit amount, we reserve the right to cancel all winnings and keep the commission of 10% (ten percent) (but not less than USD 0.50 (fifty cents) of the amount of the last deposit as payment expenses, and the 15% (fifteen percent) commission if your account balance has been charged with a bank card or bank transfer. Exclusion for Japan is that Live casino games minimum funds rollover before a withdrawal is x5 (five).
I suggest you fulfill the requirements, otherwise, you won’t be able to request the withdrawal.
Looking forward to hearing from you.
Best regards,
Kristina
