Wagerinox Casino - Delayed bitcoin withdrawal from player's account.

I'm not disputing the amount. They definitely owe me $600. It's just a little higher than the 5 bitcoin deposits I made with them. My account was verified and I wasn't playing with any bonuses. So, according to their claims online, my verified account should have been able to get a withdrawal request via crypto in 24 hours. That was 6 weeks ago. All they do is reply with the email template I've seen them send to everyone else they haven't paid (which is getting to be a really large group). Haven't seen a single person claim to receive money from this group. If you ask me they are frauds and will take everyone's money and leave town in a month or two. They should be blacklisted and legal action taken against them. They clearly have no intent on paying their members.

Dear rboyce212,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wagerinox Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• When was the last time you were in contact with casino support and what did you discuss?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you very much, rboyce212, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello rboyce212,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Wagerinox Casino representative to join this conversation and participate in resolving this complaint.

Dear Wagerinox Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

THEY DON'T RESPOND TO PAYMENT INQUIRIES BECAUSE THEY HAVE NEVER PAID A SINGLE WITHDRAWAL REQUEST...THIS IS FRAUD IN THE HIGHEST FORM

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru