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Hello Benutzername12,
Firstly, I am very sorry to hear that you have had a bad experience on our website.
Secondly, you only have to provide proof that the card 512111******6315 (a successful deposit has been made from this card) belongs to you before the verification is completed. To do this, you need to provide a photo of both sides of the card, as well as a photo of you with the card. On the front part of the card number must be obscured so that only the first six and last four digits are visible. On the back, the CVV2 code (the three digits in the middle of the card) should be hidden.
If I understand correctly, you no longer have this card. If this is the case, it is enough to provide any confirmation from the bank that this card belonged to you. Our verification department has emailed you again with more information about this request.
And thirdly, the money you claim to be missing was spent on gambling over several days in your typical device.
Thank you for your cooperation!
Best Regards,
Vulkan.bet