The player from Baden-Württemberg has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.
Vulkan.bet Casino - Player’s winnings haven’t been received yet.
Amount: €35,000
Vulkan.bet Casino
Safety Index:Above averageSafety Index
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7.2
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Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
The Vulkanbet Casino is the last cough, I won 35000€ in this casino and when it came to the verification I uploaded all the desired data, then the verification department kept coming, this document is not correct please submit or upload it and if you do that did they keep coming you still need that and that . In the end it was about an old credit card that no longer existed and I informed the department of this at least 3-4 times in writing (by email). It went so far that suddenly all my money was gone. I wrote to the service staff every day for 2.5 weeks. At least 2-3 emails sent back and forth! I believe that there is a system to pull out the payout as long as possible!
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1 year ago
Dear Benutzername12,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
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I'm still waiting and my account is still not verified. I asked today and they tell me that I should upload all the documents for the 7th time!!
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1 year ago
Hello Benutzername12,
Firstly, I am very sorry to hear that you have had a bad experience on our website.
Secondly, you only have to provide proof that the card 512111******6315 (a successful deposit has been made from this card) belongs to you before the verification is completed. To do this, you need to provide a photo of both sides of the card, as well as a photo of you with the card. On the front part of the card number must be obscured so that only the first six and last four digits are visible. On the back, the CVV2 code (the three digits in the middle of the card) should be hidden.
If I understand correctly, you no longer have this card. If this is the case, it is enough to provide any confirmation from the bank that this card belonged to you. Our verification department has emailed you again with more information about this request.
And thirdly, the money you claim to be missing was spent on gambling over several days in your typical device.
Thank you for your cooperation!
Best Regards,
Vulkan.bet
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1 year ago
Dear Benutzername12,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Dear ladies and gentlemen from Vulkan Bet, again the two credit cards that you ask me for are no longer available! They have expired and I did not renew them at the bank! I also closed my credit card account there! I no longer have access to it! Furthermore, the 2 different banks do not give out any data to casinos because of data protection! I no longer have access to it! That means again for all employees I no longer have them and the tickets are no longer available! Did you finally get it !!
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1 year ago
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That's not true ! If you had accepted that these credit cards no longer existed, I would have received all the money! The fact that I gambled it away is purely a protective claim on your part! That's the system your casino does there, that's why I gave you mega negative reviews everywhere!
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1 year ago
Benutzername12, I am sorry, but if you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place.
Please let me know if there is anything else I could help you with, otherwise, I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
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1 year ago
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You know what, I thought they were trying for the player or account holder but you'd rather take the casino clerk's word for it than believe me! I assure you I haven't played anymore and my money was gone when I complained 1 day before! This casino is just…. Thank you and I will rate you too! A nice day
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