HomeComplaintsVoodooDreams Casino - Player is complaining about the verification process.

VoodooDreams Casino - Player is complaining about the verification process.

Amount: 50,000 INR

VoodooDreams Casino
Safety Index:Above average
Submitted: 24 Jan 2020 | Case closed : 20 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player would like to withdraw his winnings. He sent various documents to verify his account to the casino, but the casino keeps asking him to send more. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

Hello i have created the account in voodoo dreams this is a fraudulent site i have very bad experience never recommend this site anyone. i have submitted all the proofs they have verified the documents after 4 days there is a pending withdrawal on my account after verifying the account they have asked me for card photos and again they gave me the same time 4 days again . They are wantedly delaying the withdrawals asking the documents  one after the other they can ask all the documents at once. but they are delaying the process and harrasing me and custmer support is also so rude and they have no proper information. please dont use this site waste of money and time

 

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4 years ago

Dear Sathvik,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with the casino. It seems that this casino has a stricter verification process, but it is not unusual, especially if you tried to withdraw for the first time. Was this your first withdrawal? 

Thank you in advance for your reply.

Best regards,

Kristina

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4 years ago

Dear Sathvik,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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