VipSlots Casino - Player's struggling to receive a refund.

This casino will not refund my money that my brother used my details an my card. They won't refund it an said it's my fault. Please people stay away from this site. They won't reply to emails etc.

Dear Benjidturbo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do you also have an account in this casino? What kind of payment method has been used to deposit funds into your brother's casino account?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No I do not have an account. My brother used my details an my card with master card. I was away on holiday while he was staying at my house opened the account in my name as he's blocked from making accounts in his name. I've informed this to the casino an won't help. Said it's my responsibility. I need help in this matter

Please sort this out soon as. This casino is blaming myself. There not sharing information as of license etc. There making up lies saying there was 3 cards used but there was only one. They won't share the information of the payment providers so I can contact them directly. Please sort it out

I sincerely apologize, but I must concur that it is your duty to ensure that your payment methods remain inaccessible to any third parties. If your brother utilized your card without your permission, I strongly advise you to contact your bank and resolve the matter with their assistance. It should not be feasible for anyone to employ your banking information without your knowledge. Please keep me informed about any further developments.

Dear Benjidturbo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.