ViperSpin Casino - The player struggles to withdraw his balance.

Good day Guru team, I'm writing today to show you the real side of Aussie Slots and Viper Spin Casino.

Around the middle of last year (2022), I had played on viper spin because I trusted Aussie slots.

I had accumulated over 120k and played it down to 100k. During this 2-3 week period, I was trying to get my account verified using my Australian licence. My licence was 100% legal and still is till today. They refused to accept my licence and told me to get a new one with my updated licences. (In aus they put all your licences on 1 card, so if 1 licence expired but the rest are still in date, it is legal form of identification. Which is the case here. I even supplied my passport as a form of ID along with my licence. They wouldn't even look at it. 

I reached out to Aussie slots to help and they assured me I will get my winnings and just to get the new Card because the casino doesn't want to budge... at that time I was only trying to withdraw around 1-3k as I hadn't made the 100k yet. 

Then I applied for the new Card, I formed them it would take 3 weeks which it did. Within 2 weeks I built the account up to 100k and left it there. They assured me my money would be safe provided I gave them my licence. Before my licence even arrived, they took my account away and refused to respond to me. I then tried getting a password reset or something by entering in my details again which ended up making a new account that I never ever used and didn't even verify the email.

Aussie slots tried sorting this out for me and explained to them what I was trying to do.

I then got my new licence, and provided it to them and no joke, the licence is basically the same, they just took 1 licence of the card (which was my learner's), the same photo, the same numbers, the same card without my learners on it. I was ignored ...

I made a post to guru previously where I was then contacted by aussieslots 2 days after on behalf of the casino. He said take it down or tell guru i have been paid in order to get my winnings. So im complied (when I shouldn't have)

They then told me to make a new account and get it verified so they can pay me 5k a week into that account. So I got it verified. Then they messed around and didn't pay me for months. I asked Aussie what the go is and he wouldn't be straight up with me. He would sometimes ignore me too. Eventually, Aussie told me that the casino won't pay because I have a Duplicate account, however, I only played on a second account to get it verified when they told me to make it as they can't give my original with the money in it back. I have screenshots of where they asked me to remove my complaint and so on. But then why verify my account if I have a duplicate? Don't they take both away? they told me it would be safe and i would get my money.

I have tried asking the Aussie slots community to bind together and help me, however, my post keeps getting taken down by Aussie slots as he doesn't want the community to know that they have scammed me. I have since been removed from the community. However, what they forget is that I have made a few friends in there that aren't exactly impressed about being scammed either. I have shed light to a few people who won't be using viper or following Aussie again. And by the way, they contacted me to find out how I was scammed. So I showed them. And they are just as angry and say they can't be trusted at all.

I even offered them to keep 20k and pay me 80k for the inconvenience. They still refuse to talk to me. 

The bottom line is that this all started because they wouldn't accept my legal form of ID, and then they took my winning away because I had won too much... they were ok when my account was at 2k. But when I hit 100k they decided to be thieves. That money is rightfully mine. I played and won it fair and square.

I did everything they asked me to do, and they used that to thier advantage to scam me. They must own up to their mistakes. Im still happy to accept 80k instead of the 100k should they wish to settle this. As I will not stop till something comes of it. 

They told me my account would be safe and my funds too, providing I gave them the new licence, which I did. And they refused to pay. That's when I went to guru, then they came to me again to tell me to make a new account and tell guru that I have been paid to get the winnings. Check the screenshots.

Also, bear in mind, I shared the new licence before going to guru and also making the new verified account. I went to guru as they were not complying. This whole mess is because of them and they are trying to find every excuse to blame me when this was their doing in the first place. non of this would have occurred if they just accepted my Passport and legal drivers.

email for blocked account - k*****@gmail.com

email for new account they requested for payment - Jo****@gmail.com

Please email me, i have more screenshots to provide

Hello DAkeegz0071,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ViperSpins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your second account verified? Did you deposit, play or used any bonus with your second account? When was the last time you received any money from the first account you had? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi there! By memory I believe my account second account was verified in October - September 2023. Might I add, using the new licence that is basically the same as the old one they rejected and started this mess with. Yes I played and deposited on my new account as they said to get it verified. You have to deposit then play through, then withdraw your winnings to trigger the verification process.

I have not recieved a single cent from my first account that had the 100k in as it was taken away from me before I could upload the new licence that they requested, even though I have an email from them stating my money would be safe and I would get it back providing I give them the new licence, I then emailed them the new licence the same day I got it and within the time I told them it would arrive, yet I had no response.

The last time I spoke to the casino was only 2 days ago where I have still been ignored. It was about telling them how they are in the wrong, and basically an overview and reply to what they commented on my review. They saying I use drugs as an addiction and what not, I have documentation to say I am legally allowed to posses and use medical canibis. 100% legal and verified to treat certain conditions I have. Like I said in my review and my complaint, they make up excuses not to pay me. Everything I have said and done I have evidence to back. I told them I'm sure they won't like this case going world wide if they don't pay me atleast the 80k settlement. I have influencer friends with millions and millions of viewers and followers who would like to share my experience, and show the world they can't be trusted. Yes I called thier casino a joke as they took my rightfully won money away when I supplied my 100% legal I'd card in the first place. They messed up right in the begging with snowballed into the situation we have now. Thier ignorance is what has landed them into this position.

I am more than happy to provid every single email I have ever sent to them. You will see I did what they asked and brought mu licence back and got no response, you will see how I have been ignored, you will see how they have treated the situation. You will see I supplied my 100% indate and legal passport along with my ID. You will see how they chose to ignore my passports and my new ID. They claim I haven't emailed them, I have screenshots where I have and you will see how they ignored it.

It's also quite funny thier the streamer has removed me from the community, and how the streamer roved the people backing me too. They obviously know that this is damaging to thier community and the casino, just shows they are scared and want me to keep quite. I have warned them, given them months and months to own up and pay me. Now it's time. I'm not playing games anymore . I have asked them are they willing to take tHe gamble with me.

Whats funny is the fact they were ok to wait for my licence when I only had 1-3k in the account but when they noticed that I had accumulated over 100k, they decided they going to take my account way. Because obviously they don't like it when people win big fair and square.

I took the change put my money in, gambled and won, now they need to follow through and deliver thier promises.

Please allow me to provide to you privately, the evidence I have. They already wanted me to email them conversations and what not by the sounds of thier comment on my review. I have already said no as they will use that to try make more excuses. More than happy to share it all with GURU

Hi DaKeegz, you have already been paid from our casino.

Which we can supply to guru.

We understand that you are taking drugs, as you have mentioned being a drug addict in your emails to us, hence the abrupt disrespect to our team and new staff on live chat. I will either assume you are currently under the influence of a substance, or perhaps it is something else.

As mentioned to you also, a streamer who promotes our casino is not employed by us, what they say to you has no involvement within the casino. We have already asked you for any emails that you feel we should over view which have not been sent to us. Until those happen, we cant assist. You have always had our official email but as we also have mentioned previously,

while you are either drinking or under the influence of substances we can not email you with how abusive you have been to our team. Our team are humans also, just like you and also deserve respect.

Nothing further will come out of this from our side, and nothing more will be offered to you. In no way shape or form can anyone also force us to pay anything further, I hope you are aware of that and are not in a delusional state of mind. Guru is a helpful website to resolve cases, guru can not actually enforce any actions to occur. Especially ones that were deemed solved, and we paid. You received a total of $130,000 AUD. The secondary account you did not actually withdraw in you made several deposits. The third account you made deposits and withdraws successfully and the forth account you also made several deposits on. I’m not entirely sure why you need to operate 4 accounts, one being a different name and 3 in your own all linked with the same information.

Nick, or Adam if you would like a detailed payment log please do let us know at any time we can supply block chain and banking information. There has been 4 accounts connected here to this player.

You have also previously closed this case, stating in full you were paid in full. Which you were and we can provide evidence of, so I’m not entirely sure what more you’d like? Then 4 months later reopen a 8 month old issue? Did you run out of money or something because our entire team is genuinely scratching our heads in confusion

Feel free to forward any documents you wish to support@viperspin.com at any time for our management to overlook in results to our "streamer" so if there is issues they can be dealt with in a seperate manner however the only people who can provide accurate information is our casino and our management.

We will only proceed from now in replying to Guru so this can be wrapped up quickly and efficiently for both parties. You’re welcome to send the documents you have but you have declined so we will await further messages from Adam or Nick and deal with them directly via email. Nick (sorry usually Adam deals with these) please inform us to support@viperspin.com of any documents you would like to see, we are also happy to Skype with you directly when a head manager is free to over a webcam / live call.

PayCryptos Litecoin

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Excuse me, but what a joke! You seem to have forgotten the entire situation. I have only ever deposited and played on two accounts, and I have both of the confirmation emails to prove it. Additionally, I am happy to supply the wallet and transaction history of the exact cryptocurrency address where the transactions took place. This will show that I have not received the alleged payments or ever held that much value in cryptocurrency.

Your assumption that I am an addict is baseless. I am a legal cannabis patient who does not actually use the medication I am legally allowed to have. I can provide evidence of my transaction history with my doctor and dispensary, who are the same individuals. Please provide evidence of where I claimed to be an addict. Just as easily as you can make false accusations, I can prove you wrong in every aspect of your claims. I have the documentation to show that I no longer use my legal medication.

You mentioned four different accounts. Please provide the emails used for each of them, along with all the transactions and betting history. Once again, I can provide evidence to support my claims.

You also made accusations of abuse. Please send screenshots of the chats that haven't been altered. I can prove through conversations with others that clear communication was had with you and that it was made clear that I was supposed to be paid the full amount. Yet, the response was that it was beyond their control and to get it myself.

It is also funny that you mentioned a sum of 130k when I have stated clearly that the amount was only 100k. Once again, you have no idea what you are talking about.

I have documented everything, so it is clear that you are the one who is clueless. Your claims are ridiculous and make me laugh.

I see that you have made your decision. I wish you luck, but don't be surprised if your customers lose trust in you in the future.

Guru please allow me the opportunity with your email to provide the evidence that would show they don't know what's even know what's being spoken about. From my transaction history to my medical.

I saw how you treat these complaints, I know your tactics.

Hi Keegan, we can supply the wallets to Guru, knowingly also that crypto wallets can be refreshed at any time that is a mute argument.

We have offered Guru a live call on team viewer or Skype to show your account and the withdrawals that you have made.

As mentioned a discussion between anyone that isn’t the casino is not accurate information. We have asked for these conversations which you continue to refuse to assist us with so there’s not much we can help with there without over looking those to support any claims?

Nothing further will be discussed until they have addressed us. The funds were $135,551 in total if we wish to get technical that is the entire amount withdrawn from your account via LTC during that time period of your claims with the resolution.

The only angle we can really understand from this is you wanting further funds, or you are unhappy about the streamer which really does not involve the casino.

Guru as always please let us know any decision as this case is actually confusing to us as a company. We are happy to co operate in any means required. A lot of the times in these cases the casinos do not reply. We have nothing to hide. However we do not think getting into an argument is the right way to do this so Keegan I would like to wait for gurus response before we proceed.

Thank you.

How much more fake and fraudulent can you get, Viper? Seriously, you claimed it was a total of 130k, right? So why has it changed to $135,551? Do the math of your fraudulent copy-paste act, mate. It doesn't even line up. Like I said, the dispute amount is 100k.

I won't provide anything to you (Viper) as I know you will make up further excuses and lies based on the fact that you don't want to pay out. The world will know your doing.

Guru, let's not forget that they refused to communicate with me through email after they blocked my account. The only mode of contact was through their streamer. Do you think the streamer didn't relay the message? The message that states I won't see any money? Hahahah, you're funny, Viper. Please provide the dates and wallet information linked to those withdrawals. Guru can then link it to my account.

I have the truth, and you are the one making up fraudulent evidence, using my information, which you have access to, in order to do so. I also have screenshots of exact win amounts, times, and dates. Please provide this information linked to this so-called account I have withdrawn from. Let's see if they match up, hahaha.

What email was used for the account that withdrew the money? I'll happily provide Guru with full access, passwords, and emails used. Also, Viper, could you provide the times and dates for these transactions, along with the wallet address?

Again, you clearly have no idea what you're talking about. My feud is not with the streamer. It's with you (Viper). I even offered to help the streamer with some stuff last week. Now, why would I do that if I was angry with him? Why would I offer my skills for free if I had any anger with him? Yes, he kicked me from the community, but I can understand that he doesn't want his community to know that you scammed me. Why? Because then you lose customers, and he loses his community that he has worked so hard to create over the past three years.

The streamer wanted to help me, and you refused. I know he tried what he could, but you are the ones who refuse. Not him. I know he would do what he can for the members of his community, especially the ones who paid him subscriptions, like I have.

He was my direct contact as you refused to reply to my email with my license attached. Please mate, take your dumb fraudulent evidence elsewhere. There's no need for that. You're going to lie yourself into a corner. You have been warned.

Also I don't mind waiting for tax time. You pay tax on all crypto in Australia with extremely minimal exceptions. I'll happily provide my tax information to GURU ; )

Also why you so adamant for a decision? You obviously don't want to get caught out so you don't want this too go on for too long mate? You scared or something?

Also just btw, be careful who you trust. Someone already gave you up the second they said they have no control over who the casino chooses to scam 🤣

It baffles us how you’ve got multiple accounts, on which you have continued to deposit on and withdraw, overall it’s very confusing for us. Your latest account was logged into 6 days ago. and the most recent deposit was 6 days ago? Very strange for someone so unhappy with our casino?

Actually 84 deposits on this duplicate one of 4 accounts, and completed bank withdraws also on this account.

Odd for someone that thinks we’ve "scammed them" why would you continue playing constantly on further accounts?

Nothing further will be paid more then what you have received, and yes as with any case in the past we will submit anything that guru needs. They know we are a licensed brand and know exactly what things we can edit or alter. It’s very limited actually, it’s a casino platform. I don’t think you understand that it’s actually impossible to edit anything on the casinos back end, which again guru will know as they work with many casinos such as ours that hold the same software.

Guru is a resolution company, and our management has already reached the decision many months ago to pay you the original amount (which you confirmed was paid). We will only talk to them from now as it seems you’d like an argument which we are not here for, we are here for a resolution but attempting to threaten us is not the right way to handle it.

Take care, we wish you all the best on your future endeavours.

Dear ViperSpin,

We would be more than happy to see the actual evidence in order to resolve the issue as soon as possible. Please forward the withdrawals and the proof of account multiplicity to nikolas.b@casino.guru.

Will be waiting for your e-mail.

Regards,

Nick

Hi Nick that’s all sent 🙂.

You claim I have been paid ? Sure ok, let's see of this is true.

All crypto currency in Australia is taxed. Simple as that. It is all reported to the government and finalised by them as capital gains or capital losses.

I am happy to collect my Tax statement outlining all my tax information. This will prove to you and the fraudulent casino, that I have NOT been paid, at all.

You will see that this paid statement is incorrect, leaving anything else they say, a lie. Simple as that.

BTW, who cares if ibstill play, you still take my money, and your still refusing to pay hahah. Also btw 1 withdrawal with was used to verify my account hahaha.

Don't cry when you get audited, And your licence revoked.

I have now requested additional proof from the casino and will be waiting for the e-mail from them.

Thanks Nick, that has been supplied.

You know what's funny? You guys were very fast to send fake evidence to Guru at the first request. What makes this funny is now you took a few days to do so. Just makes it seem as though your buying the time to fabricate what you can, doesn't it? If you had all the evidence... wouldn't it be a quick submission?

Just something I have picked up on guru. Don't know if you have the same thought here.

Hi Keegan, you are aware we do not need to reply to Guru whatsoever yes? Like many other casino operators / team members that we can see on here do not do when they are accused. We do it within our own time frames, this is not a priority for us in any instance we are merely just assisting Guru. We are extremely busy as a casino brand, and have thousands of players daily to also assist. Nick was also sent further information over 2 days ago on March the 1st we were notifying him here directly so he could check it.

Hello DAkeegz0071,

Based on all the evidence collected which we have received from the casino, it seems like the money has been already paid out to you.

We have received multiple payment logs where it is clearly visible that the withdrawals were processed to you.

Also if we do look apart from the evidences, there are also a few things which seems to be strange. Like why didn't you contact the casino's licensing authorities yet? At this point, as your issue is basically ongoing for over a half year, I do not see the reason for that. With such high dispute amount, it would be my first step to do. Also making multiple accounts where you deposit and withdraw as well is not a step what a player would make if the casino would not pay him his money (the fact that the casino allows you to play from multiple accounts seems to be strange as well).

However, based on the proof we have, we will be forced to close the complaint. I would really recommend you to contact those licensing authorities if you wish to proceed in resolving your issue as they might be your last chance to wrap it up once and for all.

Is there anything else I could assist you with?

No worries Nick. It took this time as they promised my pay out and I fell for it. I gave them ample time to pay me and they didn't. There is no payment recieved to my crypto account whats so ever. Thier licensing authority does not yet have a complaints centre, hence why I have not made the complaint yet. I originally contacted you Guru, to which they told me they would pay me if I told you I was payed, yet again I complied and my trust in them was broken, I only got full confirmation in December that they were not going to pay. I wanted to be fare and give them the time they said they needed. But they just used to time to come up with thier story and fake those payment logs. Like you said it "seems"

Well it seems to me they fooled you just as they fooled me

I'll be submitting my complaint to their authorities, and I will supply them with my tax information. Like I said all crypto is reported to the Australian government and taxed... this would be included in my tax records automatically as you have to supply your Tax File number to trade crypto here... so by all means...

Thank you guru for your time and efforts.

Clearly the casino got the better of you too.

We will see what anonymous has to say about their antics. You won't fool anonymous 😉

Karma sucks, don't worry.

Im not finished yet

Also Guru I was just thinking, I forgot to mention. I have an email from the casino saying they won't increase my withdraw limits... so if I withdrew all these winnings in the limit I am aloud, then how could I have withdrawn so much at one time ? Again, another discrepancy.

Hi Keegan, we are more then happy if you would like to contact our licensor as we can supply everything that is required. Your stories are very conflicting and please stop attempting to threaten us with the group anonymous. We understand you're under the influence, but threats won't solve anything.

We have nothing further to comment.

All the best in the future, and we will happily assist the gaming authorities / our licensor at any time.

Kind Regards

Hahaha "under the infuence"

Mate its actually quite funny, I wish I could show you my chats haha, but then you would know what is about to hit you... you think you safe behind the screen, think again mate. You chose to mess with the wrong people. 😉

Goodluck 😘

Thanks Keegan, no problem.

You continue scamming people, I'll continue doing what I'm doing, we shall see where things go. Who knows maybe I am in contact with them, maybe I'm not. You won't know for sure, until you do.

Thanks Guru, and thank you Viper. As fun as this was, All good things must come to an end. I wish you luck for the future. I wish the best for you both.

💯😁

Hello DAkeegz0071,

Please contact the authorities as they might be the only chance as based on the proof we received from the casino, we must conclude that the money has been paid out.

Wish you best luck in resolving the issue with the casino.

Regards,

Nick