The player from Spain requested a withdrawal of €200 two weeks ago on March 2nd, but has not received the funds yet. He is facing difficulties getting help through chat and has not received any replies to his emails.
Ocean Spin Casino - Player's withdrawal is delayed.
Amount: €200
Ocean Spin Casino
Safety Index:Fresh casinoSafety Index
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6.6
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Opened
Current status
Waiting for Casino Guru to reply
6d 15h 10m 1s
Case summary
8 hours ago
Public
Public
yesterday
Translation
I have been waiting for a withdrawal of €200 since March 2nd.
They don't help me from the chat and they don't reply to the emails I send them either.
Automatic translation:
Public
Public
20 hours ago
Dear beruco-26,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ocean Spin Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
