The player from Germany requested a withdrawal at Casino Savanna Wins on January 10, 2025, but has not received the payout after six weeks. Despite multiple follow-ups, her inquiries are met with repeated responses, and she is growing increasingly frustrated.
Savanna Wins Casino - Player’s withdrawal has been delayed.
Amount: €300
Savanna Wins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.0
Savanna Wins Casino has a Safety Index of 2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
3d 15h 8m 14s
Case summary
3 days ago
Public
Public
3 days ago
Translation
I requested a withdrawal on January 10, 2025, at Casino Savanna Wins.
After contacting them several times, unfortunately, nothing has changed regarding the payout. I'm always being put off, not even told to wait and be patient, etc. The chat messages are copied and repeated several times. Unfortunately, I've been waiting for the payout for over two months, and now I've run out of patience!
Automatic translation:
Public
Public
3 days ago
Dear Christin30,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Sensitive attachment
Sensitive attachment
3 days ago
Translation
Have you ever made successful withdrawals?
ANSWER: No, that is the first one.
Could you please confirm that you have passed the KYC verification?
ANSWER: see photo, yes I have been successfully verified.
Have you accumulated your winnings with or without an active bonus?
ANSWER: with bonus, but I paid for the bonus
Automatic translation:
Casino Guru is examining the case
