Parimatch Casino IN - Player's account is closed and funds are blocked.

Sir one ago I withdraw 50000INR my fund from parimatch they are successful but not credited in my bank account then email to Parimatch they are saying you enter wrong bank account then they say you need to verify credentials then I pay 24000 INR THEN my account is blocked and they are not replying and not give me my refund please help me

Dear kakasahebhaul97,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you're experiencing, and I’m here to assist you in resolving this matter.

To help me better understand the situation and support you effectively, could you please provide the following information?

1. When exactly did you request the withdrawal of 50,000 INR?
2. Could you specify which documents you sent to the casino for verification?
3. Am I correct in understanding that your account was blocked due to a failed KYC verification?
4. Could you kindly forward me the email you received from the casino after your account was blocked? You can send it to my email at veronika.f@casino.guru.

Once I have this information, I will be able to assist you further in resolving this issue as soon as possible.

Thank you for your time, and I look forward to your response.

Best regards,

Veronika

• I withdraw my fund one month ago

• I send my aadhar card photo, my selfie

• No, my verification is completed after verification they blocked my account

• they told me for verification you pay from same bank account for verify credentials then I pay extra 24000 INR Then blocked my account

I send too last email from parimatch to your email