ViperSpin Casino - The player's account got blocked.

ive lost 120 000 aud and then won 64k when i went to withdraw it they deleted my account and wont respond to any emails

Hello lecsus04,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ViperSpin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When was the last time you logged into the casino? How much was your account balance when it got closed? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

We are led to believe this person is trying to con the casino, please read the below as this does not appear to be our actual player but someone who has hacked his email account and is making weird and random claims. Please note we have a friendly on-going relationship with our actual player Drew. We have asked this person above to I.D themselves in here to us + Guru, nothing has come from this.

https://casino.guru/viperspin-casino-review#tab=js-tab-discussion

1. This players profile picture on Guru, is not even his own photo of the player?
2. The player has contacted us from his actual email stating he is hacked.

This is a waste of my time to be entirely honest, and something is not right with this.

The most pathetic thing is Nick, Guru allowing a fake review to be posted by someone that is literally had their account hacked. Things that mention 'jail' when it's a genuine fake account.

Still waiting on their reply, and the confirmation of their ID as asked....

Dear lecsus04,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.