ViperSpin Casino - Player is experiencing an issue with the casino fees.

Worst casino don't be fooled by online streamers saying it's a great casino this is a shit casino worst I've played ..I just hope yous don't play it big scam promise first deposit bonus and got nothing hard to deposit and play ...do not paly viper spin U will be sorry

Dear Jai1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Nick

Hi Jai,

What seems to be the issue here? You have complained in four areas on Guru casino so there must be a serious problem for you to do that. I can see you've complained to our live chat team about 'fees', which you were told to forward support@viperspin.com the transaction fees which YOUR AUSTRALIAN bank account charges you. We are happy to reimburse them as stated, but we do need screenshots. Again, we do not have to reimburse these fees, we do them because we like to deliver good customer service and player satisfaction.

In addition, instead of asking our support team about your bonus, you never did. You also did never click the first deposit bonus on signup, so there is not much we can do in that regards.

Please see the following attachments of the receival of the players email, to when we messaged him. Nothing has been sent since then 🙂

Thank you, we look forward to hearing back and helping you.

Dear Jai1234,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

Dear Jai1234,

Firstly, apologies for the later respond as I was unavailable for over a week. Unfortunately, the casino is not responsible for the fees charged by your payment provider and if they covered it, it is completely up to the good-will of the casino.

Also, if you did not check the first deposit bonus during your first payment, that one is missed for sure. If the casino promised you any other bonus however, we will definitely require some kind of evidence of it. Did you make any screenshot or saved the conversation with the casino regarding the free spin bonus? If yes, please forward it to nikolas.b@casino.guru.

Regards,

Nick

Yeah but the international foreign fees I was playing in my own currency AUD from Australia ....??? Theres them giving free spins

Dear Jai1234,

When exactly did you send them the proof of fee and in what document? Can you forward it to nikolas.b@casino.guru together with the withdrawal request? Did you confirm to the live chat that you want the free spins or they just offered it? Any update happen since?

Dear Jai1234,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.