Viggoslots Casino - Player believes that their withdrawal has been delayed.

I am having problems withdrawing as they are looking for information on credit cards I no longer have as this bank called ulster bank is no longer doing business in Ireland and I have had to close these accounts. I have on information or can I get any banks statements to verify theses accounts. I have however sent all the information on the account I have with is a credit union account and have tried on numerous occasions to explain this issue over live chat and still I'm been requested for information on accounts I no longer have access to. Could you please help me out with this issue.

Dear Murphy54,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

the only account I have any information on is the account end 7100. I have passed on all documents for this account. The other three accounts are closed along with the bank and I can no longer get information on these accounts. I have tried to explain this on many occasions. I need this issue sorted as it is OK for this casino to take my money but not payout my withdrawal.

Dear Murphy54,

Have you received your withdrawal from the casino yet?

Dear Murphy54,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.