Velobet Casino - Player has difficulty withdrawing deposit after account closure request.

Hi,

I deposited £25 with velo bet and had open football bets on,

I asked velobet to close my account due to how much I was depositing as I was losing control,

I have emailed and emailed to ask if they can send the money on my account too me and they said I have to deposit more to reach the amount I have too withdraw so I said ok,

I said if they let me login and deposit I’ll withdraw it all or they have to send me my funds from my account too me,

I’ve sent numerous emails and more emails and even more emails and no response, they just don’t want to give me the money back,

Hello gp78mdh9w5,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Velobet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How much exactly is your real money balance on your casino account? Can you please forward your exact request of closing your account to nikolas.b@casino.guru (forward the one you sent to the casino) When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear gp78mdh9w5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have emailed you

Dear gp78mdh9w5,

Can you please advise from what e-mail address did you forward it as I could not locate any from the one you use on our website?

Dear gp78mdh9w5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.