The player from the United Kingdom was struggling to recover her deposited funds from Velo Bet after she had requested account closure due to irresponsible gambling concerns. She had not received any response from the online casino despite numerous emails. We attempted to gather more information about the player's account status, the exact amount of her balance, and her communication with the casino. However, the player did not respond to our inquiries, leading to the rejection of the complaint.
Velobet Casino - Player has difficulty withdrawing deposit after account closure request.
Amount: £25
Velobet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
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9 months ago
Hi,
I deposited £25 with velo bet and had open football bets on,
I asked velobet to close my account due to how much I was depositing as I was losing control,
I have emailed and emailed to ask if they can send the money on my account too me and they said I have to deposit more to reach the amount I have too withdraw so I said ok,
I said if they let me login and deposit I’ll withdraw it all or they have to send me my funds from my account too me,
I’ve sent numerous emails and more emails and even more emails and no response, they just don’t want to give me the money back,
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9 months ago
Hello gp78mdh9w5,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Velobet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? How much exactly is your real money balance on your casino account? Can you please forward your exact request of closing your account to nikolas.b@casino.guru (forward the one you sent to the casino) When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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8 months ago
Dear gp78mdh9w5,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
Dear gp78mdh9w5,
Can you please advise from what e-mail address did you forward it as I could not locate any from the one you use on our website?
