The player from Armenia has requested a withdrawal three weeks ago. It hasn’t been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Vegas Rush Casino - Player’s withdrawal has been delayed.
Black points: 96
Amount: $350
Vegas Rush Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Vegas Rush Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
9 months ago
Public
Public
2 years ago
Translation
hello, I have a problem with withdrawing money at this casino, this is not the first time I play here my first withdrawal of money was in February, I received money in March, I made a deposit again without a bonus without any addition, I won 350 dollars, I put it on the withdrawal documentation, as I sent the first time well, of course, they should send it through bitcoin with documentation, nothing is a problem, the problem is that for 18 days my withdrawal is not approved and is not sent every day, they say that in 24 hours they will contact me from the banking section in recent days, they say that my account is being audited so I have to wait ... there is no specifics one day they say one thing another day they say another thing it feels like they are playing for time to be honest they made the first withdrawal of money on time so I don’t understand why it’s so bad now
Automatic translation:
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2 years ago
Dear Alexdani12,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
My withdrawal of money is not approved at the moment after approval, it goes to the pending status, then they already pay the winnings, my withdrawal of money just stands still is not approved, it does not go to the pending mode, that's the problem, I want to know why, since they talk to me soon every time they will contact the banking team every day for 24 hours after 48 hours after 10 working days 15 working days then they already say audit no problem, but now they are delaying even with approval
Automatic translation:
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2 years ago
Translation
Thank you very much for your attention to this issue, I hope this issue is resolved.
Automatic translation:
Public
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2 years ago
Dear Alexdani12,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Vegas Rush Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Vegas Rush Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
