The player from the United States is struggling with a delayed withdrawal. After winning $1100 and requesting a $1000 withdrawal, the casino, which has since seemingly shut down and moved operations, has not processed the withdrawal. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Vegas Rush Casino - Player’s withdrawal becomes increasingly delayed.
Black points: 200
Amount: $1,000
Vegas Rush Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Vegas Rush Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
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1 year ago
I deposited $50 on this site and won a little over $1100 I requested a withdrawl for $1000 and sent in my KYC info and was informed my withdrawl was approved and would be processed in 7-10 days it has now been a month and a half and the site seems to have shut down and moved to now Kats casino and won't respond at all to my emails.
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1 year ago
Dear Jmarkus44,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vegas Rush Casino.
Could you please confirm that you passed the KYC verification?
Have you made any successful withdrawals from this casino in the past?
Have you accumulated your winnings with or without an active deposit?
Additionally, if there is any relevant communication between you and the casino, please forward it to veronika.l@casino.guru. Alternatively, you may post it here.
Thank you very much in advance for your reply.
Best regards
Veronika
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1 year ago
Hey Veronica thanks for the help! Yes I have did pass the KYC I will forward you the approval emails, I have not withdrawn from the site before this was the first real deposit I made on the site and did not use any bonus codes so I did not have any playthrough requirements
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1 year ago
Dear Jmarkus44,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Vegas Rush Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Vegas Rush Casino. I wish I could be of more help.
