Vegas Rush Casino - Player’s winnings from No Deposit bonus have been cancelled.

The casino denied winnings that were made from a no deposit bonus and said that it was breach of contract even though money was submitted during this coupon and they decided that they would put fraudulent spins and say it was spent on my account. Customer service is horrible, this casino is a scam, they don't tell you anything until you contact them by chat or phone, I suggest chat since the representatives hang up on you and tell you they can't or won't fix it. I lost 1,000.00 in one spin, I was logged out and when I logged back in I had $1,000 missing from my account. Wouldnt suggest this casino to my worst enemy. These people are cons and shouldn't be in business.

Dear Jaimie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand it correctly, that you have accumulated winnings from No Deposit bonus, but they were voided? Could you please forward me a link of the specific bonus? Subsequently, you have deposited funds to your account ($1.000) but it went missing after you played one spin only? Could you please forward me either your game history or deposit receipt? We will do our best to help you to resolve this issue. Looking forward to hearing from you.

Best regards,

Petronela

Dear Jaimie,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.