The player from Italy has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Hi! I wanted do point out that the site Vegasslots.site is a scam! They impedendo you to withdraw any money and always ask for MONEY to send them in order to withdraw. Please check them and make other people aware of this problema.
I learnt about this website due to a sponsor on a Telegram page named : Oliver Wood
HE Says to have cracked this casino coding and to know the exact way to make a slot always jackpot. I can show all proof.
Sue them. ❤
Dear aresdelfuego,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center