HomeComplaintsVegas Casino Online - Player’s withdrawal has been delayed.

Vegas Casino Online - Player’s withdrawal has been delayed.

Amount: $900

Vegas Casino Online
Safety Index:Low
Submitted: 30 Jul 2024 | Case closed : 13 Aug 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from North Carolina had requested a $900 withdrawal on June 20th, 2024, but had received no response by July 30th. The casino had informed the player that the payout depended on the "next batch" of payments, causing significant delays. The Complaints Team had attempted to gather additional information from the player but did not receive a response. As a result, the complaint was rejected due to the lack of communication.

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4 months ago

I placed a withdrawal request in on June 20th 2024 at 8:05 pm for $900. It is now July 30th and they have no response for me as to when my funds will be available. I have to wait on the "next batch" of payments to be processed. I’ve gambled more than that $900 back while waiting on my funds. This is absolutely absurd and unprofessional on so many levels. I don’t recommend anyone play here

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4 months ago

Hello clarkekelvin,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegas Casino Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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4 months ago

Dear clarkekelvin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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