The player from North Carolina had requested a $900 withdrawal on June 20th, 2024, but had received no response by July 30th. The casino had informed the player that the payout depended on the "next batch" of payments, causing significant delays. The Complaints Team had attempted to gather additional information from the player but did not receive a response. As a result, the complaint was rejected due to the lack of communication.
Vegas Casino Online - Player’s withdrawal has been delayed.
Amount: $900
Vegas Casino Online
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Vegas Casino Online has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
I placed a withdrawal request in on June 20th 2024 at 8:05 pm for $900. It is now July 30th and they have no response for me as to when my funds will be available. I have to wait on the "next batch" of payments to be processed. I’ve gambled more than that $900 back while waiting on my funds. This is absolutely absurd and unprofessional on so many levels. I don’t recommend anyone play here
Public
Public
3 months ago
Hello clarkekelvin,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegas Casino Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
