Vbet Casino - Player’s account has been blocked.

I will try to be direct. On 04/17 I created my account on Vbet and made my first deposit (500 BRL). On 04/18 I placed my first bet and I won. Then my balance increased up to 1800 BRL. 

On 04/19 I used a Freebet (welcome bonus - 250 BRL) and I lost. Then the next time I tried to sign in the site I received the message 'ClientLocked'.

On live chat I was told that my account would be in analysis for 25 days. The agent told me to send my documents to verify my account using e-mail. I did it.

But the answer was the same. I should wait 25 days and the agent didn't even told me why it happened. I didn't do anything wrong.

So 27 days have passed and today I asked if my account was available. The answer was they have no news about it and I should wait patiently.

It is too clear they are stealing me and keeping my money. I just want to withdraw my funds (1800 BRL).

I know it is not a casino problem, but if they are able to do this in sports they can do worse in casino. The problem here is not on the bets. The problem is the account locked with no reason. Please help me. It is too much money for my reality.

All the conversations are in PT-BR. But I will attach it.

Dear orafacarneiro,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Dear Petronela,

We can talk through emails. Thank you.

Thank you very much, orafacarneiro, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.