Vavada Casino - Player requests a refund of the deposits.

Hello, I have a ban from the NRA for participating in gambling, but there was no problem with this operator allowing me to bet. They don't have a license for Bulgaria and don't have the right to operate the site on this territory. I reached out to their chat to explain to them that I have a ban and that it's not legal to operate in Bulgaria, but they refuse to return my deposits. They are purposively lying that they cannot return the deposits, while their terms state that if used by people under the age of 18, the bets are canceled and the deposits are returned.

Dear jokerxx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.

Unfortunately, in this case, we are not able to help you and you are not entitled to any refund of your deposits. I can only recommend you to do better research next time and play only in the casinos licensed by Bulgarian Licensing Authority.

Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

Dear jokerxx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.