Two-Up Casino - The player struggles to withdraw his balance.

I used a deposit bonus to win in the end around $3900 . I submitted a request to withdraw $1800 on 6/22 and it end up being denied and then approved for $500 on 7/01. $1300 is back on my acct balance now. They say they have the right to payout in smaller amounts and that wouldn't be that bad if they would just send my next payment a week from the last one but it doesn't work that way i know. They're max withdrawal limit is $2000/week. I contacted them and asked them to stand by their word and pay the rest as it is under they're max weekly withdrawal limit before filing complaints on review websites but they declined.

Hello 36jere602,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Two-Up Casino. Please allow me to ask you a few more question before we would move forward.

Did you ever withdraw more than $500 a week before? Isn't the withdrawal limit related to the bonus which you used to accumulate your balance? What did the casino respond when you asked them for a higher withdrawal limit?

Looking forward to your answer.

Regards,

Nick

This is the first withdraw I've done from them. And I'm not really sure all I know was I won the money from a no rules/no max cash out deposit bonus and they say 2000$ /week max withdraw. They told me they have the right to payout in smaller amounts if they choose to. if I'm wrong I'll withdraw my complaint

Sorry it took so long to respond , I was checking my email not this page.

Hello 36jere602,

Could you please advise if the first payout arrived or not? Please note that if you are able to withdraw $2000, it is still a good limit considering that you played with bonus not real money only. Could you request for another withdrawal since?

Dear 36jere602,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.