Tusk Casino - Player wishes to close his account

Bom dia,

Estou á cerca de 1 mês a solicitar o bloqueio definitivo de conta por parte destes senhores do tusk casino, por considerar que estes usam meios menos claros para conseguir obter o dinheiro das pessoas.

Alias este casino é tao bom que a internet está cheia de casos de pessoas que ficaram misteriosamente sem o seu dinheiro neste casino.

Uma vez que não consigo que estes ajiotas bloqueiem a minha conta, preciso da ajuda de alguem para que o façam.

Obrigado,

Dear ruiingles,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who’s are addicted/with gambling problem).

Could you please specify the reason for closing your account? If you only wish to close your account because you are not satisfied with the services, I found this term in T&Cs (https://www.tuskcasino.com/terms-and-conditions) which might be helpful:

"3. The player can close his/her member account by contacting customer service by email: help@tuskcasino.com"

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear ruiingles,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.