The player from the Netherlands is dissatisfied with the casino’s RTP (Return to Player). The player didn't provide strong enough evidence that would support these claims, therefore we were forced to reject this complaint.
Tusk Casino - Player complains that they didn’t win anything.
Amount: €1,000
Tusk Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
Tusk Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 years ago
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2 years ago
I PLAY TODAY FOR THE FIRST TIME WY THAT YOU SAY THAT THIS CASINO IS A GOOD CASINO I HAVE PLAY WITH 200 EURO,S SORRY AS YOU SAY THAT THIS CASINO IS FAIR THAN YOU WORK WITH THEM AT ARE BIG LIEARS ANT THIEFS WY EVRY TIME 2 BONUS OR SCATTERS NEVER GIVS WIN THE BADFS CASINO WHERE I HAVE P¨LAY THGE LAST 6 MONTHS
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2 years ago
Dear lielieboy,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
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2 years ago
Thank you lielieboy, but unfortunately, none of these screenshots prove that there is something wrong with this casino. If there is anything else that would support your claims, please forward it to kristina.s@casino.guru. Thank you in advance.
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2 years ago
This screenshot whas in 20 minuten the rest from what i have play whas a same thats what i have say evry body works to geter i loss more than 500.000 euro.s to the providers ant casino its all thiefs big thiefs all evry body that works in a casino are liears big liears good day verder
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2 years ago
I am sorry, but I don't see anything unfair. Please understand, that it is very difficult for us to proceed with this case without supporting evidence that is strong enough. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.
