The player from Finland had been waiting for a €1900 withdrawal since September 12, 2023. Despite assurances of prompt payment and a stated processing timeframe of 24-48 hours, he had not received his withdrawal. Two additional requests for €100 each from the previous week were also pending. The player confirmed that he had passed the KYC verification and had made successful withdrawals before. The casino did not respond to his emails, and his withdrawal status remained 'pending'. However, the issue was successfully resolved when the player informed us that he had received his withdrawal.
Turbospins Casino - Player's withdrawal is delayed.
Amount: €1,900
Turbospins Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
Translation
Hello, I made a withdrawal request of 1,900 Euros at the turbospins.io casino on September 12, 2023. Despite numerous inquiries, I have not received an answer as to why my withdrawal has not been paid. The chat only indicates that withdrawal processes are not their responsibility and they promise to forward my withdrawal request from September 18 onwards and have assured me of prompt payment of my withdrawal. The casino states that the processing time for withdrawals is between 24 to 48 hours. In addition, I have two withdrawal requests from last week, each for 100 Euros.
Automatic translation:
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7 months ago
Dear Koppari,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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7 months ago
Translation
Hi, thanks for the reply. I registered approx. 3-4 weeks ago. Kyc has been approved. Yes, in the first few games I made 2 withdrawals which were paid within 2-3 days of the withdrawal request. There has been no response to my withdrawal request on 12.9, the casino promised in the chat e.g. 18.9 pays it the next day...business day. after that have only ``'' Apologized for the delay. The profit has been collected with a deposit, not a bonus. Do you want me to send you a chat conversation / emails.
Edited
Automatic translation:
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7 months ago
Thank you for your reply, Koppari. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here.
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
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7 months ago
Translation
Hello, My withdrawal is in "pending" status. I have asked in the chat every day to the point of frustration because my withdrawal is paid....the answer is always that they have a backlog. The casino has no longer responded to e-mails. Chat persons say that they do not handle withdrawals. but still swear that turbospins.io is a reliable casino.
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7 months ago
Koppari, informed us via email that he has received the withdrawal.
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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