Tsars Casino - Player's withdrawal is delayed by casino.

Hi hi

It has been pretty much annoying and surprised how difficult it is has been to get my withdraw from Tsars Casino that is ranked high and telling us through commercials that they are the fastest to pay out.

But that is definitely not my experience since 6 of June 2024 I'm still waiting for my withdraw to my Skrill account.

I only used Skrill on this casino.

When I try to contact them they are pretty fast response from in my mind too many agents so it probably makes everything more complicated for everyone.

I was promised 2 days ago that they had figured out why I haven't got it on my Skrill account and they told me it would come in 24 hours.

But that didn't happen so day after that some other agent says it will come after 4 hours. But still nothing.

I contacted Skrill

And they said that nothing has come from this casino.

Then Tsars asked for me to send them all transaction from 6 of June until present, and it is the second time I did that.

The fast response from them are meaby a good thing, but in the whole case it is just the same answers just written differently every time.

I saw very similar case here in your great website and also about Tsars

Hoping for some good ending...

🤞🙏

Dear Haffi,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• What is the status of the payout according to your transaction history found in your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi hi Tomas thanks for fast response...

About your questions:

________________

• Could you please advise if your account has been fully verified?

• "Yes 100% staðfestur"

-

• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

• "They talk about some technical issue all the time"

• What is the status of the payout according to your transaction history found in your casino account?

• "They tell me that it will come soon as possible and is still in process"

P.s

I sent you a email about this all to your email: 

community@casino.guru

20 jun 2024

Thanks for your reply and email.

• Have you sent the statement in PDF format to the casino as they requested?
• Did the casino launch an investigation regarding your withdrawal?

Dear Haffi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.