Tower.bet Casino - Player requests refund due to game malfunctions.

Good afternoon, this is the fourth time that the slots from Booming Games (Wild Jester, Lotus Love, Harvest Fest) have repeatedly kicked me out of the game, even in the middle of scatters, as shown in the images.

It's frustrating that casinos have thousands of rules and regulations, and we as players can't do anything about these errors, which clearly appear to be manipulations. They can argue that it's bad luck, that I should clear cookies, etc., all nonsense when faced with issues like this.

Enough is enough. We play with our money to pass the time, knowing it's almost impossible to win and accepting that 100%, but with these "scripts" there's nothing we can do.

My question is clear: in my job, if a machine fails or I can't provide service, I simply "turn off" the instrument.

-Why do these machines remain active and continue to profit, in this case from me, and from the next person until the fault is detected and so on? This is manipulation, and I want a refund in line with all these errors. I do not admit to any debate on this matter.

Dear Fander89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding

This just happened right now!

I can't take it anymore, this is frustrating! Now I get +20 free spins and it kicks me out of the game, not allowing me to enter? For God's sake, this is enough, there is no god who can defend it, the images are clear!

I have cleared the cache, tried incognito, tried another browser, what is going on? This is not how you can offer a pleasant, fair and clean game.

I have already lost faith, it is proven that this is a robbery and it should be reported, the first time I get 20 spins (here there are more than €50 in prizes for sure) and just by chance the slot falls? Coincidence? No, enough is enough, I can't.

This is the fourth time I've run out of spins for no money what happens now?

The final was over. After 15 minutes I managed to play the free spins of that session, why does this happen? Is this "fair"?

Dear Fander89,

Please understand that even if the game glitches (which may be caused by multiple factors unrelated directly to the casino) the bet still remains active and it's either a win or loss based on the history. I can only advise you to play a game from other providers or in a different casino and nothing else could be basically done here.

Is there anything else we could assist you with?

Dear Fander89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.