Dear gerasimoskioukas,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Do I understand correctly that all your identity documents have been approved and verified, and only the phone verification is pending?
Did the casino give you a time frame for the call to be made?
Please forward me all the communication between you and the casino that could be relevant to the investigation at veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear gerasimoskioukas,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Do I understand correctly that all your identity documents have been approved and verified, and only the phone verification is pending?
Did the casino give you a time frame for the call to be made?
Please forward me all the communication between you and the casino that could be relevant to the investigation at veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika