The player from Germany had an active self-exclusion in an associated casino due to a gambling problem. He believes that he shouldn’t have been allowed to open a new account and requests a full refund of his deposits. After careful consideration, we concluded the player was not eligible for a refund.
The player from Germany had an active self-exclusion in an associated casino due to a gambling problem. He believes that he shouldn’t have been allowed to open a new account and requests a full refund of his deposits. After careful consideration, we concluded the player was not eligible for a refund.
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