The player from Germany had an active self-exclusion in an associated casino due to a gambling problem. He believes that he shouldn’t have been allowed to open a new account and requests a full refund of his deposits. After careful consideration, we concluded the player was not eligible for a refund.
Thor Casino - The player's requesting a refund of his deposits.
Amount: €340
Thor Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Thor Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
8 months ago
