HomeComplaintsThor Casino - The player's requesting a refund of his deposits.

Thor Casino - The player's requesting a refund of his deposits.

Amount: €340

Thor Casino
Submitted: 09 Feb 2023 | Case closed : 09 Mar 2024
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

The player from Germany had an active self-exclusion in an associated casino due to a gambling problem. He believes that he shouldn’t have been allowed to open a new account and requests a full refund of his deposits. After careful consideration, we concluded the player was not eligible for a refund.

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This post has been made private by Casino Guru, as requested by the player.

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Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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