The player from Germany had an active self-exclusion in an associated casino due to a gambling problem. He believes that he shouldn’t have been allowed to open a new account and requests a full refund of his deposits. After careful consideration, we concluded the player was not eligible for a refund.
Thor Casino - The player's requesting a refund of his deposits.
Amount: €340
Thor Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 months ago
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