This Is Vegas Casino - Player’s withdrawal has been delayed.

they give every player upon there first deposit(5 free spins a day) well you cant deny this or accept it it automatically applies it self to your acct,

so i deposited one day and 50$ was the outcome, now its been 3 weeks and there live chats are rude, and there really taking there sweet time, i told them i will not deposit ANYMORE if they do not pay me, well its been 3 weeks since i requested thee payout, and about 2 weeks from there 2nd email approving my original( a week before this they sent me a email saying all my documents are good to go) so there "agent ryan smith guy is a clown"

he talked to me so rudelly and condscending that i reported it to his boss, and all of a sudden my payments just not shown up

i suggeest stay away from the "fab 4 casinos"(daviincis gold,paradise 9,coco casino, this is vegas) there system is rigged i feel like, live chat is a f****** joke, and there so cheap with anmy promos or coupons it getss hostile trying to claim one, ageent ryan smith, agent emily gray are not nice people, will make you feel so stupid withe there "right?" or "is it that hard to understand man? " respnses

they have the same games other places

go there

im glad this is just $50 cause any more would be bad

Dear werecool78,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before?  Have you received any confirmation regarding successful KYC verification? 

Additionally, if there is any other communication between you and the casino that hasn't been included in the attachments, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear werecool78,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.