test - Player's winnings are significantly delayed.

Hi I won $600 on this site, I provided information asked (name, address, banking info) on September 7th. On September 18th, I received a notice that the withdrawal has been approved and it was then sent to a "third party vendor" on sept 22nd and that the casino was "waiting for them to confirm transfer to bank" and "unfortunately they are experiencing delays so we cannot provide any timeframes." I have not tried to withdrawal from this casino before but their inability to provide me with any time frame as me worried as all in all it has been over a month now since this withdrawl transaction was initiated please help! Thank u

Hello Steve0824,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Can you please forward the exact link of the casino if we got the correct one? Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

https://www.poshcasino.com/landing/entry-promo/

Hi yes I believe that the account has been verified/ haven’t been told otherwise and I have been told since 9/18 that withdrawal has been approved attached is screenshot of transaction. The last correspondence i had was on 10/19 via email with a representative stating that vendors are experiencing delays I also attached a

Thank you Steve0824 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you Steve0824 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Posh Bingo Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Hello the name of the casino I believe is just Posh Casino attached below are screenshots of sign in page and home page for this site

Dear Steve0824, I apologize for the delay but due to the nature of the casino being invitation only, we had to approach the situation differently. I am in contact with the casino representative and will update you about any further developments.

Dear Steve0824, the casino representative has told me that your withdrawal was successful. Could you please confirm that you received the funds?

Thank you in advance!

Hello no that is not true as I still have not received the funds. I was told that the withdrawal was sent to a third party vendor and that their currently experiencing delays I have emailed a representative multiple times since sept 18th when it states on website that the wire transfer was approved but I have not received the funds attached below is a screen shot of the only notification regarding withdrawl which still isn’t received and the most current email from Friday November 3rd with a representative stating the delays. I have received about 5 emails all saying the same thing, that there delays with the third party vendor

Dear Steve0824, thank you for the clarification. The casino representative has asked if you could provide a bank statement from the 1st of September until the present day. You can send it to my email (peter.c@casino.guru)

and I'll pass it along to them.

Thank you in advance for your cooperation!

Hello I emailed back statements from sept1 until present day and I checked again the funds were definitely not sent to me thank you

Hello to piggyback on this current situation of not receiving the money, now I am having difficulty accessing the website. Despite not getting paid yet, I have still played on this website and have over $1,300 in my account. I was in website playing 2 days ago but now all of a sudden the website is no longer active and when I type in website that I have been using for months it states that this page does not exist anymore please help me so now not only have I not received my original $600 won I am now unable to access the website to cash out my over $1300 in the account attached is a picture of the message I receive when I try to access the website Please Help me!! Thank you

Dear Steve0824, we were in contact with the casino affiliate and were told that there was an ongoing issue over the weekend but everything should be back to normal now. I will let you know if there are any further developments in the case.

Thank you in advance for your patience!

Hi yes the website is back and running and that issue is fixed however the main issue of not receiving my payout has still not been fixed as I am still waiting for a payout/ waiting to hear from casino with any update other than that they are experience delays from the third party vendor..

Dear Steve0824, I was in contact with the casino representative and they apologize for the complications but the delivery is delayed on the 3rd party payment provider side and the casino is attempting to resolve the situation as quickly as possible. I will update you about any further developments.

Thank you in advance for your patience!

Hi yes thank you for keeping me updated this is the same message I have received from this company for over 3 months now. It has not taking me this long to receive a payout from any online casino in the past, and I as understand things can happen, to not even have any timeframe is unacceptable to me and I am just getting frustrated and this has now been an ongoing situation thank you for any help that you can provide

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you I still have to receive any update recently from casino the only responses I have received have been through you and this website Thank you for your help

Hello I just wanted to inform you that today I officially received my payout from posh casino. It was almost 3 months waiting but my withdrawl was finally sent to my bank account today Thank you for your help along the way in ensuring that I eventually got paid..

Dear Steve0824,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter