Player's experiencing some issues.

ive been waiting eight weeks for a reply also they took my bonuses and i have never been able to withdraw also ive been playing 2001

Dear darkmatt99,

Thank you very much for submitting your complaint. Before we will proceed with this complaint, I will need the name of the specific casino you are experiencing issues with. Could you please elaborate? 

I will be waiting for your reply patiently.

Best regards,

Kristina

hi there im complaining about jumpman gaming have they got the right to take my bonuses cant withdraw when i win suspended my games never answer my emails stressed out they are asking to see my savings but this is private to me also i showed them my bank statements which i should never have shown them

how long does it take for you to reply

Thank you for your reply, darkmatt99. Please note that this is not a live chat, but a complaint thread. We currently have hundreds of active complaints and even though we try our best, it is not possible for us to reply immediately to all messages. We have 7 days to respond and we always get back to each complaint as soon as possible. Please, bear with us. Thank you for your patience and understanding.

Furthermore, before we proceed with this complaint, I would like to ask you to specify which casino you are experiencing issues with. Unfortunately, we do not solve complaints about whole groups of casinos.

jumpman gaming they own all the slot games excuse my language bloody useless

if you cant help then dont worry

hi i am complaing about jumpman gaming terrible company can you do anything about it ten weeks now karen

Well, I have already explained, we do not solve complaints about groups of casinos. So please, name one specific casino you experienced issues with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

i told you jumpman gaming you wont help though

Yes, but what you don't seem to understand is that Jumpman Gaming owns around 200 casinos and it is not just one specific casino. Again, we only proceed with complaints about one casino at a time.

Unfortunately, we have not moved forward since your complaint was published a week ago. I am afraid that at this point our options are very limited and I am forced to close this complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with a casino in the future.