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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Thank you very much, eigene-willkommen.0j, for providing the necessary inform... 2 days ago
Thanks to both parties for your reply.Dear Plangames Casino,Could you please ... 3 days ago
Thank you very much, hirokann0525, for providing the necessary information. I... 3 days ago
I fully understand your frustration, Theodorosgoumenos. However, I will set t... 3 days ago
Dear szymulkakochana,Have you received a notification about the change of per... 3 days ago
Thanks for your patience.I can see the Self-exclusion request was sent in 202... 3 days ago
Thanks for your explanation.Was the ownership of the account you used for dep... 3 days ago
Dear filippo00000,Thank you very much for submitting your complaint. I’m sorr... 3 days ago
Dear njurso,Thank you very much for submitting your complaint. I’m sorry to h... 3 days ago
Dear rvas,I apologize but without supporting evidence there is little assista... 3 days ago
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