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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Dear cbmtn1281,We're glad to hear that your issue has been resolved. We'll go... 3 days ago
Thank you for your reply, dushyant7105. As you might know, our forum Casino.G... 3 days ago
Dear Joaoramos16,We're glad to hear that your issue has been resolved. We'll ... 3 days ago
Thanks for the update.Is the balance on your player's account available to yo... 3 days ago
Dear kozydkb,I apologize if I misunderstood your initial problem. Sadly with ... 3 days ago
Dear waikika,We're glad your funds have been returned to you following the ac... 3 days ago
Thanks for your emails.I am sorry but the screenshots seem to be unrelated to... 3 days ago
Dear fabianhsv98,We are extending the timer by 7 days. Please, be aware that ... 3 days ago
Dear ge0onchain,We are extending the timer by 7 days. Please, be aware that i... 3 days ago
Dear r25n2cf2s9,We are extending the timer by 7 days. Please, be aware that i... 3 days ago
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