7Slots Casino - Player's withdrawal is delayed.

Hello,

I have been trying to withdraw for over a week. They told me they need to check if I complied with the site's terms and conditions and that my withdrawal is suspended.

They say there is no set date to verify my transactions, which I find very frustrating.

I just deposited, played Sugar Rush, and won. I don't see the issue.

Attached is a screenshot of their response.

Dear hernylete,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7Slots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly your option to request a payout is disabled?
• Could you please share screenshots of what the limitations of your account look like?
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.