The player from Germany has been waiting almost four weeks for two pending withdrawals after receiving only a partial amount of 450€ instead of the requested 500€. Despite having a VIP level that allows for specific withdrawal limits, she continuously faces delays and insufficient responses from support regarding her withdrawals made on November 28, 29, and 30.
Frumzi Casino - Player's withdrawals are delayed and insufficient.
Amount: €1,000
Frumzi Casino
Safety Index:HighSafety Index
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8.9
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Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 51m 10s
Case summary
3 hours ago
Public
Public
6 hours ago
Hey
so I waited for my withdrawals to arrive for one month now. Because you are only allowed to withdraw certain amounts depending on the VIP lvl mine is currently vip lvl 2. This means that I can withdraw a max of 500€ and a total max of 3 withdrawals at the same time. So I had 3 withdrawals in line. I received my first withdrawal yesterday. The other 2 I’m still waiting it’s almost 4 weeks now and still waiting for the money. I choose bitcoin for withdrawal funny thing is they only send me 450€ instead of 500. Everytime I texted the support they always tell me that I need more patience and that send an email to their financial department. They always tell me everything is good with my withdrawal process. I’m sick of waiting. This casino is a scam rly. Can you guys help me ?
btw no kyc required
no bonus that I used
no free spins that I used
withdrawal at 28.11 29.11 and 30.11
please help me
i want mycmoney
Public
Public
4 hours ago
Dear Maxikingh,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Frumzi Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Other than the withdrawal received yesterday, have you made any successful withdrawals from the casino in the past?
- When was the last time you were in contact with customer support and what response have you received regarding the issue?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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