Jannete, a skilled Casino Analyst at Casino Guru, dedicates her time to sourcing and gathering the latest information about online casinos. Her primary task is continuously updating our casino database, guaranteeing the inclusion of precise and reliable data for our users. In her university years, J...
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Jannete H.
Author
Jannete Hills
Casino Analyst
Jannete, a skilled Casino Analyst at Casino Guru, dedicates her time to sourcing and gathering the latest information about online casinos. Her primary task is continuously updating our casino database, guaranteeing the inclusion of precise and reliable data for our users. In her university years, J...
Our expert team set out to review JackpotCity Casino from all angles. We used our casino review methodology to find out what makes it tick and where it misses the mark. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.
Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. JackpotCity Casino scored a High Safety Index of 8.0, which makes it a recommendable option for most players in terms of fairness and player safety. Find out if JackpotCity Casino is the right casino for you by reading the rest of our review.
Is JackpotCity Casino fair and safe? Safety Index explained
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our JackpotCity Casino review, we extensively examined and analyzed the Terms and Conditions of JackpotCity Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.
JackpotCity Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
As far as we know, no relevant casino blacklists include JackpotCity Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
In our comprehensive review of all relevant aspects, JackpotCity Casino has attained a High Safety Index of 8.0. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.
Note: As far as we are concerned, JackpotCity Casino is related to 120 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of JackpotCity Casino.
JackpotCity Casino Terms and Conditions
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of JackpotCity Casino to be unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about JackpotCity Casino
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We currently have 96 complaints directly about this casino in our database, as well as 281 complaints about other casinos related to it. Because of these complaints, we've given this casino 23,995 black points in total, out of which 13,743 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
JackpotCity Casino user feedback and reviews
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
The user satisfaction feedback of JackpotCity Casino shared by 18 users has resulted in a Mixed User feedback score. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
JackpotCity Casino company data and licenses
JackpotCity Casino is owned by Baytree Interactive Ltd and has estimated annual revenues higher than $1,000,000,000. Based on the categorization we use, this makes it a very big online casino.
JackpotCity Casino holds licenses issued by licensing authorities in these countries or regions: Kahnawake (Kahnawake Gaming Commission), Alderney (Alderney Gambling Control Commission), Malta (Malta Gaming Authority).
Win and withdrawal limits, payment options
JackpotCity Casino accepts deposits via 12 payment methods. This includes: Neteller, Skrill, PaysafeCard, Payz (ecoPayz) , VISA, Mastercard, Neosurf, idebit, ApplePay, Skrill 1-Tap, MuchBetter, Google Pay.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
GBP 10,000 per day
No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. In the table below, you can see an overview of language options at JackpotCity Casino.
Language
Website
Customer support
Live chat
English
24/7
Spanish
Russian
German
Italian
Korean
French
Thai
Turkish
Arabic
Chinese
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at JackpotCity Casino, account management, withdrawal process, etc. We would say JackpotCity Casino has an average customer support based on the responses we have received during our testing.
JackpotCity Casino casino games and slots
JackpotCity Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Other card games, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 33 casino game providers are available. This includes Blueprint Gaming, Pragmatic Play, Real Dealer Studios, Gameburger Studios, PearFiction Studios, Switch Studios, Ino Games, Oros Gaming, Reel Kingdom, Neon Valley Studios, Wishbone, Slingshot Studios, Ready Play Gaming, Alchemy Gaming, High Limit Studio, GONG Gaming Technologies, Neko Games, Nailed it! Games, Gold Coin Studios, Fortune Factory Studios, All For One Studios (ALL41), Hammertime, Aurum Signature Studios, Northern Lights Gaming, Games Global, Just For The Win, Foxium, Snowborn Games, Buck Stakes Entertainment, Stormcraft Studios, Coin Machine Gaming, Triple Edge Studios, Crazy Tooth Studio.
JackpotCity Casino bonuses and promo codes
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.
Our database presently holds 6 bonuses from JackpotCity Casino:
10 FREE SPINS on Western Reels
10 FREE SPINS on Western Reels
100% up to $400
100% up to $400
100% up to $400
100% up to $400
Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.
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Company info
Owner
Baytree Interactive Ltd
Established
1998
Estimated annual revenues
> $1,000,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of JackpotCity Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Very big casinoVery big group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 76 complaints from other sources.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Important:
Casino doesn’t react to 3rd party complaints
The casino doesn’t cooperate with our Complaint specialists on any complaints submitted through Casino Guru. If you run into issues, we recommend contacting the casino directly.
Unfair terms and conditions
Playing restricted games while wagering bonuses may forfeit bonus balances
Show full rule and our analysis
Detection of some basic betting techniques may result in confiscated winnings
Show full rule and our analysis
Low-risk play may lead to winnings being confiscated
Show full rule and our analysis
Bonus-related restriction that should be technologically enforced
Show full rule and our analysis
Detection of some betting techniques while wagering bonuses may result in confiscated winnings
Show full rule and our analysis
Self-exclusion at any other online casino as potential grounds for forfeiture or winnings
Our Safety Index calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.
Submit a complaint
Casino Bonuses
JackpotCity Casino bonuses
Browse all bonuses offered by JackpotCity Casino, including their no deposit bonus offers and first deposit welcome bonuses.
This is a place to share experience with JackpotCity Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I loved this casino and all the casinos under this company of casinos. I took a hiatus because of unfair practices like taking bonuses and promotions away from me with no explanation. I rarely take bonuses to begin with but once in a while is nice. I dislike that support dodges questions by answering with a generic response with no real answer to what you have actually asked. They falsely advertise instant withdrawals. They restrict players from large wagers and bonuses if you’ve made quite a few withdrawals. Support disconnects you from chat when you’ve got questions pertaining to the reasons you’re restricted, and to the reasons they’ve taken away bonuses. I’ve deposited to this casino more than I can count. I did take a hiatus I thought I’d give them another try because their withdrawals are advertised as instant. Made a withdrawal tonight and they said that’s not an option. Than why are you advertising it as such? I think that’s called false advertising and not legal or up to standards for licensed casinos. It’s wrong and misleading. They cap higher RTP games at 1.50$ to 2.00$ for me but not my gf who is sitting right next to me. I’m not offered any daily promotions or bonuses.
They have one of the best game selections there are.
They have good deposit methods
Withdrawals aren’t instant
Falsely advertise as instant withdrawal
Limits wagers for winning players
Don’t respond to complaint emails
Support disconnects you when you continue to ask the same question that they dodge
They take bonuses and promotions from players for no reason and when asked they only say "this account isn’t eligible"
So... Not long ago I made an account, made a few deposit via the only deposit option that worked at the time that was " debit card ". After 3 deposit few days later they block my account without reason, there is no chat support and I got a reply from them via email only after 2 WEEKS saying they discreetly decided to close my account. I do NOT recommend playing here, my top worst casino site.
Jackpot City has the coolest games.of which many offer multiple ways to win bonuses. Not the boring, 3 books/symbol/12 spins. I love this site. I've played Hollywood for ages and never won any of their "prize drops". On JC I've won two small prize drops in the first week.
I had purchased a visa gift card which I have used before for 25$ and made a deposit. It failed, I tried again. it failed. Again and it failed. So I try on other sites and it fails. So look up the card on Visa site and it's activated and showing the deposits at jackpot are pending which is locking it up from being used anywhere else. So I contact a live agent and I responded less than 2 seconds. It was probably 2 minutes after that I get another response. I explain what is going on and again minutes before response. Then asks me if it's correct I want to close my account. I requested to cancel those transactions so I can use it elsewhere. After 15-20 minutes of his stalling me games I told him they are thieves and left the chat. Never had this issue before with them. Brutal experience. Don't deserve your money
I put $25 into jackpot casino (first time on this casino) I won $13,000 lost some and cashed out $8,500 and it took about 2 business days and the money was in my account. I played only blazing bison the entire time. Bought myself a 86inch smart tv and new surround sound system. Have won a few hundred since then nothing major but verification process was easy
I have only been playing here a few days but I am really enjoying the site so far. One thing I really like about it is the fact that it does not require you to download any software prior to playing. You can begin playing their games immediately without having to worry about anything. I was also really impressed by the fact that they offer both a fun play option and a real play option. Not all online gaming spaces allow you this option and so I was really excited to see this. My favorite gaming at the site is definitely their slots. They have a really nice selection to choose from and lots of pay lines. As far as the other games, they offer a little bit of everything, including video poker and table games. I haven’t spent too much time with anything other than the slots at this point, but I plan on trying the other games out.
7 days ago I submitted 2 withdrawals. The first was a $3000 , the second was a$10,000. I have verified account previously and prior to these submissions made a number of significant withdrawals.. They both went into pending stage,then after a few days returned to casino account as "processing "A few emails of enquire are yet to be answered. It seems there is no other facility to contact them directly . All I require is some information to explain the process , if there are any issues that need rectifying on my part, and an explanation as to how this substantial withdrawal couldn't be processed like the prior withdrawals? At this point this isn't a complaint or a negative aspect more a frustrating situation from exhausted attempts to know what's happening here?
My friend recommended me this casino and I've started to play here a few weeks ago. I like the fact that I constantly win and get different bonuses on a daily basis. I have to note that I have not tried to withdraw my winnings yet, so let's see if it will be easy.
An okay casino with a lot of deposit methods and games. I play here because I win a lot. But, they take a long to withdraw and in my opinion their design is outdated.
Made couple deposits over the past 2 weeks, hardly any win, but they let u play, on average, all the wins i got never exceeded the amount i deposited, so, if u deposit the minimums 10eur, u will get max 20-30 if ur lucky, but to withdraw u need 50 eur, so it's a dead end if u play on the low. The bonus wheel is a joke, i spin it couple times every day for the past 2 weeks and never won anything. No bonuses in promotions sections too. Took 3 days to verify profile without problems.
I've played this online casino site for many years, and was very happy with this site, paid out all the time. Unfortunately three weeks ago my opinion of this site drastically changed. After management requesting my verified ID (again), which I readily supplied, no one from this site is responding to my emails. I've tried their chat line however I'm constantly being told my documents are under review, (3weeks and still waiting). This site has my winnings and is not responding to my emails. Warning stay clear of this casino!!!
Terrible Casino, run away will not pay your winnings, only deposit is fast withdrawals are infinite time consuming, outdated games, it does not pay to deposit your money here
Péssimo Casino,fujam não irão pagar seus ganhos ,só deposito é rápido os saques são infinitos demorados ,os jogos desatualizados ,não compensa depositar seu dinheiro aqui
Does not exist in this Casino.
Não existe neste Casino .
Terrible Casino, only eats your money, when paying they don't pay
Péssimo Casino, só come seu dinheiro ,na hora de pagar não pagam
My usual provincial online casino was down for maintenance for some hours so I decided to try this one out.. big mistake. I put in $25 via e-transfer, did the usual up and down and ended up losing. Went back to my usual and still under maintenance, so I put in another $30 via e-transfer. It didn’t seem to go through but said it could take 15 minutes, so I waited. About an hour later I decided it must not have gone through, so I did it again and my $30 showed up immediately. It says if your transfer doesn’t get accepted it’ll be declined and refunded so I wasn’t worried. I played with my $30 and lost again, no big deal, decided to go to bed. Now this morning I went to see if I got my failed e-transfer back, and I had received an email from the casino with a simple link to cancel the transfer if I didn’t want it to go through, so I clicked it and it came up with a "transaction cancelled". Cool. So I checked the bank a few hours later and they had not refunded my money. They had attached their version of a "bonus" to it so they matched my deposit. Now because of this, I can’t withdraw my funds, because they have a 70x wagering requirement. So for me to get my $30 back I have to either deal with the nightmare of casino customer service, or somehow win and gamble $2100 before I’m able to cash out anything. It wasn’t even wager $70 before you can take $1, it’s just a straight you must now wager $2100 (or 70x your deposit) until you can withdraw anything. Now annoyed and completely uninterested, I find no option anywhere to have my account terminated. I found an email that says just send an email to this address and list a reason for termination… they responded with an automated message that said this mailbox is not monitored, here’s the link for gamblers anonymous. Remarkably displeased.
Hello I heard of jackpot city through a friend ,I've played it for a few months now, a few things I love about the app is that it has a pretty big selection of games , i constantly win , I've won loyalty points and free spins , and more with the bonus wheel and the free entry tournaments, I ve also won real money in the tournaments, I've cashed out my loyalty points 2x since Ive Syed on this app and I just won more lyality points the other day on the bonus wheel , this games Is always , especially the 65% bonus credit on certain days
This app is full of bonuses and more surprises , ...this is my favorite casino so far
Reply
So much info that is 100% the best app I've tried , come check it out for yourself
Discussion
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