Rated by 53 users
In this review, JackpotCity Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Although JackpotCity Casino scored an Above average Safety Index of 7.9, meaning it is a suitable option for some, keep in mind that there are casinos with better rankings in terms of fairness and safety. Keep reading our JackpotCity Casino review to learn more about this casino and decide whether it is a good choice for you.
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our JackpotCity Casino review, we extensively examined and analyzed the Terms and Conditions of JackpotCity Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.
JackpotCity Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
As far as we know, no relevant casino blacklists include JackpotCity Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
In our comprehensive review of all relevant aspects, JackpotCity Casino has attained an Above average Safety Index of 7.9. This casino might be an adequate option for some players, however, keep in mind that there are other casinos that prioritize fair treatment and safety of their customers to a much higher degree.
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of JackpotCity Casino to be unfair.
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We currently have 78 complaints directly about this casino in our database, as well as 223 complaints about other casinos related to it. Because of these complaints, we've given this casino 11,821 black points in total, out of which 702 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
Judging by the 53 user reviews given to JackpotCity Casino, it has a Good User feedback score. The reviews submitted by users are available in the 'User reviews' segment of this page.
JackpotCity Casino is owned by Bayton Ltd and has estimated annual revenues higher than $100,000,000. Based on the categorization we use, this makes it a very big online casino.
JackpotCity Casino holds licenses issued by licensing authorities in these countries or regions: Kahnawake (Kahnawake Gaming Commission), New Jersey (Division of Gaming Enforcement), Alderney (Alderney Gambling Control Commission), Pennsylvania (Pennsylvania Gaming Control Board), Malta (Malta Gaming Authority).
JackpotCity Casino accepts deposits via 16 payment methods. This includes: Neteller, Skrill, PaySafeCard, Mastercard, VISA, Trustly, Neosurf, VISA Electron, iDebit, EcoCard, Bank transfer, ApplePay, Klarna, Prepaid Card, MuchBetter, Voucher.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits | Win limits |
---|---|
EUR 10,000 per day | No win limit |
EUR 300,000 per month | |
USD 10,000 per day | |
USD 300,000 per month | |
NZD 10,000 per day | |
NZD 300,000 per month |
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. In the table below, you can see an overview of language options at JackpotCity Casino.
Language | Website | Customer support | Live chat |
---|---|---|---|
English | 24/7 | ||
Spanish | |||
Portuguese | |||
Russian | |||
Japanese | |||
German | |||
Italian | |||
Korean | |||
Czech | |||
Greek | |||
French | |||
Norwegian | |||
Arabic | |||
Thai | |||
Turkish | |||
Azerbaijani | |||
Bengali | |||
Polish | |||
Chinese |
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at JackpotCity Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of JackpotCity Casino to be good.
JackpotCity Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Scratch cards, Other card games, Other games, Crash games, Live shows, Table games.
Games from 51 casino game providers are available. This includes NetEnt, Apricot (Microgaming), IGT, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Big Time Gaming, iSoftBet, Amatic, Ezugi, Rabcat, Tom Horn, PearFiction Studios, Gacha studios, Ino Games, Oros Gaming, Old Skool Studios, Half Pixel Studios, Wishbone, Slingshot Studios, Alchemy Gaming, GONG Gaming Technologies, Nailed it! Games, Fortune Factory Studios, ALL41 STUDIOS, Northern Lights Gaming, On Air Entertainment, Foxium, Buck Stakes Entertainment, Wild Streak Gaming, Triple Edge Studios, Crazy Tooth Studio, Infinity Dragon Studios, Gameburger Studios, Real Dealer Studios, Switch Studios, Reel Kingdom, Neon Valley Studios, High Limit Studio, Pulse 8 Studios, Eurostar Studios, SpinPlay Games, Gold Coin Studios, Aurum Signature Studios, Games Global, Just For The Win, Gaming Realms, MahiGaming, Snowborn Games, Stormcraft Studios, Circular Arrow.
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. In 'Bonuses' section of this review, you'll currently find 5 bonuses from JackpotCity Casino based on the data from our database.
Browse all bonuses offered by JackpotCity Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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