JackpotCity Casino Review

The player 'Astroboy8169' won a jackpot of $5.000,00 on the slot game Lara Croft Temples and Tombs, however, the casino didn't want to pay the winnings because the name of the account didn't match the name of the card holder.

The player requested 2 withdrawals and got her account verified. However, everytime she contated live chat she was told her account had been escalated to management and that they would contact her by email. The player claimed she didn't use any bonus. There was no reaction to this compliaint.

Player complained that their withdrawal had been blocked after winning a significant amount. Because their deposit came from a prepaid card, the casino asked them to "prove" the deposit, which the player were not able to do, as they did not have the card anymore. The casino refused to cooperate in solving the complaint, and the mediator decided in player's favor.

Player ''RODDYMAY'' tried to withdraw €5.700 when the casino asked for a proof of his Interac e-mail account. Player claimed he'd provided every proof and even withdrew before, however, the casino has been keeping this withdrawal on hold for a week then. There was no reaction from the casino and no more updates.

The player 'Rpwright29' from Canada complained that his account was closed and he got disconnected from his account after requesting withdrawal. His account remained blocked even after sending required documents. There was no reaction to this complaint.

Player ''Frozenmaid'' won €3.803,75 after receiving a bonus of €400, wanted to withdraw her winnings, and passed through the KYC requirements. However, first the withdrawal was cancelled due to internal system issue, later the casino closed player's account and confiscated all balance stating that the player had violated rule 10.17. No more information from then.

The player 'Jackluck777' complained about verification issues. The casino was requesting repeatedly the same documents even after confirming they had received them. Meanwhile, the player couldn't get paid his winnings.

A player from Canada complained about not receiving two withdrawals that the casino claimed had been successful and completed. Or, for these withdrawals to be successful, the player would need an Interac e-transfert request and password to submit them. However, the player claimed that he hadn't received any mail regarding the matter. There was no reaction to this complaint.

The player complained about a withdrawal delayed for 2 weeks. At the end of December, he requested a withdrawal of €600, but it was taking too log so the player cancelled the withdrawal and at the beginning of January, requested a new one.

The player complained that his withdrawal had been confiscated without any reason given, despite having made multiple inquiries. The casino refused to cooperate with the complaint, and it is still unresolved.

After having had their account closed by the casino for alleged multiple accounting, the player was promised a payout of their remaining cash balance. They complained about this payout being delayed by several weeks and the casino repeatedly requesting information they had already provided. It is not clear whether the player did engage in multi-accounting, and the casino never responded. The complaint is currently unresolved.

Player's account has been closed " as per management’s discretion" and his winnings have been confiscated in line with their terms and conditions linked to the rule stating that players should play on an individual basis and for personal entertainment only.

Player ''ZACK997'' had closed their account, however, they say their bank card has been used later by somebody else to deposit money to the casino. The player needed a proof for their bank that transaction has not been done by the player but couldn't get any assistance from the casino support.

Whateverus from Canada played without a bonus and won CA$121,527. After successful account verification, he requested a withdrawal of CA$20,000 but it was denied. He contacted the casino immediately and found out that the account was compromised by the manager's decision and his winnings confiscated where the deposit was promised to be returned to him. After that, it was the last information provided by the player and we're not sure whether he received his winnings or not.

Claracity from Canada made a deposit of CA$2,000 and won big, CA$60,000. Then they requested a withdrawal in the amount of CA$10,000 and sent all the documents needed for their account verification to the casino. Soon after that, their account was blocked, money was confiscated and the deposit was promised to be returned to them. Claracity became desperate of why wouldn't the casino pay them their winnings. There is no further information about this complaint and it remains unresolved. The casino never responded either!

The player tried to submit their documents for verification but was asked to send them again but this time, they needed their new ID because the old one was unclear and damaged for verification. Shortly after that, they received a phone call from the casino about their winning being confiscated. The player immediately sent a new ID with a declaration that certified it was a true photo of them. Ever since then, the casino didn't provide the player with an update. There is no further information available since then.

Falafelguden from Norway requested a withdrawal of NOK93,000 and sent all the documents that were necessary to get his account verified. The payout became delayed and the casino kept on giving him different answers every time he asked them for an update. Falafelguden was convinced that the casino was doing that on the purpose and was stalling the whole process of the request. No further details are available ever since then.

The player requested a withdrawal of CA$10,694 but the casino refused to pay them and was looking for an excuse after an excuse, stalling the payout. The player became frustrated and upset. The complaint remained unsolved.

The player deposited CA$100 four times and won CA$1,500 which she requested for withdrawal. Shortly after that, her account became locked. She then contacted the casino for an explanation and was told that her account was under the review and she needed to wait for their response. Later on, she was told that her winnings would be confiscated due to the manager's decision and they would return her deposit of CA$400. No further details are available after that.

The player had been trying to receive their winnings of CA$2.240 but the casino claimed that they already received their money. The player was able to provide proof that the funds were never received. There is no further information available.

Denis from Canada requested a withdrawal but it was delayed due to the funds being under the review of the casino. Up until this day, we're not sure whether Denis received his winnings or not because there is no further information available. The case remained unresolved.

Player complained that he was a regular player at the casino, won and lost money, always was paid, but the last time he asked for a withdrawal he had not been paid for over a month and then his account was suspended. No reaction from the casino, no more update since then.

The player asked for a withdrawal but their winnings were confiscated because the credit card on file was used by someone else and that was against the casino rules. The player claimed that they were the only one who used the card but the casino wouldn't agree with that. There's no other information available.

The player complained that after he asked for a withdrawal of some of his winnings and after he sent all the documents needed for the verification, the casino first told him his account was verified and his withdrawal would be processed but at the same time, his account got locked. The only reply he had was that it was a casino management's decision. No reaction from the casino, no more update since then.

Rubbitt, the player, requested a withdrawal of $2,240 but the casino would play a runaround with him when it came to payout. They kept giving the player different updates every time, once they needed different payment method, then the payment was refunded to their MasterCard, or they couldn't locate the payment, etc. Rubbitt also sent them both his MasterCard and bank statements on repeated occasions proving that no refund was ever received in either of his accounts. The casino didn't respond to the complaint and the case remained unsolved.

The player requested a withdrawal of CA$2,700 but received only CA$410 plus they were charged CA$40 withdrawal fee. When they asked the casino when would they receive the rest of it, they were told they wouldn't because they played with free spins. But, the player claimed they never played with any free spins and later on, they were told they wouldn't get paid because they deposited via InstaDebit but they said that card was blocked and they used PaySafe card instead. No further information is available ever since then.

The player deposited CA$20 and after they won, they requested a withdrawal of CA$1,000. When the verification process was done, they received an email that stated their winnings would be confiscated due to the original deposit of those CA$20 didn't clear. The player claimed it wasn't true. No updates since then.

The player complained that after he won some money he asked for withdrawal and received an email saying that it was in progress. But one month later, he still wasn't paid so he spoke to the casino's live chat and was informed that he was not going to be paid because he broke the terms and conditions of the casino. However, no one was able to tell him why was it so. His account got locked. No reaction from the casino, no more update since then.

Player complained that after he won a bigger amount of money and asked for a withdrawal, the casino asked him to send stamped documents for security checks. Player did so and his account was approved. However later he was informed that only his deposit would be returned and that he was banned from their site, a decision of the casino's management. Player was not aware of breaching any terms and conditions. No reaction from the casino, no more update since then.

The player 'ANGIEGEE28' created an account in the casino and deposited funds there. Later, she lost access to her account and even after multiple password resets she was still unable to log in. The customer support wasn't very helpful. There has been no reaction to this complaint.

The player made his first deposit of $100 and his account was locked right after that because he was self-excluded at the casino's sister site. He then requested the money to be refunded but that was delayed. The casino told the player to contact the payment provider since they claimed of not having the deposit. The payment provider gave the player a confirmation number about their successful deposit and he then sent it to the casino which didn't reply to him at all. There's no other information available.

The player requested a withdrawal and wanted to close his account so he decided to ask the live chat support on what would have happened to his winnings once he had chosen to close his account. He was said it affect it in any way so he closed the account and waited for his funds to arrive. Three weeks later, no payment arrived. No other details are available ever since then.

The player, Booters1 from Canada, requested withdrawal of $500 but it was delayed due to the account being under the review. He did send all the documents needed for verification and didn't receive any response from the casino for over three weeks. The casino never responded to the complaint and it remains unsolved.

Player complained that on the transactions with the casino appeared other company name than is the casino's and so he wasn't aware that his bank didn't accept gambling and therefore his bank account was in jeopardy. He received no support from the casino. Casino replied very sparsely. No more update since then.

Player complained he had made some deposits onto his player's account but it didn't appear there. The casino told him he would receive his deposit back but he didn't have any update about the progress since. No reaction from the casino.

Player complained that after he tried to deposit some money and after 2 of his bank cards got rejected the amounts were deducted from his bank account. He asked for the funds to be returned to his account but the casino's finance department was slow with processing. No reaction from the casino, no more update since then.

The player complained that they had issues with withdrawing their winning because his ex-partner used the same bank account for gambling and the casino had issues with their account verification checks. There's no reaction from the casino, nor more update ever since then.

Player complained he had received a paper offer from the casino via post but when he claimed it he was told that such offer didn't exist. The casino representatives told him he must had mistaken the casino but player refused this. No reaction from the casino, no more update since then.

The player used a bonus and when they asked for a withdrawal of €7,010, their winnings were shortened to €2,500. The casino claimed that they had proof of them owning multiple accounts. No updates since then.

Player complained that after he asked for a withdrawal, the casino asked him to send documents for security checks. The player provided to the casino everything but after that, he didn't hear anything back from them.

Player complained he received a bonus offer via post that was to expire in about a month but after he inquired about it with the casino live chat he was told that no such offer was valid anymore. Player informed the chat support that he was going to submit a complaint because it seemed like fraudulent offer and ended the chat. No reaction from the casino, no more update since then.

Player complained that when he checked his account a day later the remaining balance was changed. He contacted the live support who told him someone else must've been playing with his account but still put some funds back to his account. Player requested to have his gaming sessions to be checked but was hopeless with the casino. No reaction from the casino, no more update since then.

Player complained that the casino live chat kept misleading him so that he would deposit more and more in order to get a bonus but in the end he didn't get anything better and he wanted his deposit to be returned. Player was outraged. No reply from the casino, no more update since then.

This person complained that his/her underaged family member opened a false account and made a deposit from a prepaid card. The damaged person asked the casino to void it and return the funds to the prepaid card but the casino claimed it was not possible and was not replying to the damaged person.

Due to some kind of technical malfunction, the player 'KIERAN2812' had difficulty setting up the withdrawal method in the casino. Later, the player even lost access to his account. The technical support wasn't very helpful. There has been no reaction to this complaint.

The player won 100,000 coins and when they were about to request a withdrawal, they discovered that the win wasn't added to their account balance. They immediately contacted the chat support just to find out it was an error and they didn't win anything. No further information is available.

The player from Ireland made two deposits but they never arrived at their player's account. After they contacted Digimedia about it, they never responded to their request. There is no update since then and the complaint remains unresolved.

The player self-excluded themselve previously and a few months later, they tried to reregister with the same exact credentials like before and they succeeded. But once they won, their withdrawal request was denied and their account was closed due to self-exclusion.

Matt86 had closed the account due to his gambling problem but later on, he was able to open a new account with almost the same details, except the user name. He then managed to lose $10,000 which he was trying to get back from the casino since they failed in detecting it was him again. He was recommended by the ThePOGG to contact MGA for further assistance because they weren't able to get a hold of the casino for a resolution. No more update since then is available.