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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Dear Anju0129,We are extending the timer by 7 days. Please, be aware that in ... 6 days ago
Dear cristian710cns,We are extending the timer by 7 days. Please, be aware th... 6 days ago
Dear zeikkis83,We are extending the timer by 7 days. Please, be aware that in... 6 days ago
Dear timjlewis76,We are extending the timer by 7 days. Please, be aware that ... 6 days ago
I apologize for the late reply.Unfortunately, the live chat you provided prov... 6 days ago
I apologize for the late reply.From your description of events, the bonuses w... 6 days ago
Dear bigjos,I am sorry but the 2 screenshots are not an answer to my question... 6 days ago
Thanks for your message.Have you provided the casino with any selfies that ar... 6 days ago
Thanks for your reply and the information provided. I am communicating with t... 6 days ago
Thanks for your reply.I understand this must be frustrating. I haven't receiv... 6 days ago
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