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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Is there any chance that someone from your household or using the same IP add... 3 days ago
Dear Casbar1,We're glad to hear that your issue has been resolved. We'll go a... 3 days ago
Unfortunately, the player has not responded to our messages and questions. Co... 3 days ago
Unfortunately, the player has not responded to our messages and questions. Co... 3 days ago
Unfortunately, the player has not responded to our messages and questions. Co... 3 days ago
Unfortunately, the player has not responded to our messages and questions. Co... 3 days ago
Dear gloriidorii,In your first response you wrote:"I am accused of duplicatio... 3 days ago
Dear angela2555,Thank you very much for submitting your complaint. I’m sorry ... 3 days ago
Dear Tomsen71,Thank you very much for submitting your complaint. I’m sorry to... 3 days ago
Dear Clutz001,Thank you very much for submitting your complaint. I’m sorry to... 3 days ago
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