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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Dear Wali19,Could you please comment regarding the allegations? If you have e... 3 days ago
I am afraid it doesn't matter whether you were given consent or not. Casinos ... 3 days ago
Dear stephaniemadedward,We are extending the timer by 7 days. Please, be awar... 3 days ago
Dear ilya998,Please forward to me your attempts to contact the casino support... 3 days ago
Thank you very much, Jonas_37, for providing the necessary information. I wil... 3 days ago
Dear Kronos1995,We're glad to hear that your issue has been resolved. Our dat... 3 days ago
Thank you very much, Jorgesilva26, for providing the necessary information. I... 3 days ago
Thank you very much, riitukka74, for providing the necessary information. I w... 3 days ago
Dear cavvera23,Is there any error displayed when you try to log in? Could you... 3 days ago
Dear corbettte,We are extending the timer by 7 days. Please, be aware that in... 3 days ago
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