Frumzi Casino - Player experiences issues after hitting jackpot.

I hit the jackpot in the Poseidon Ancient Fortunes game; I got the 3 red balls and then access to the game stopped. Whenever I try to talk to them, they either make me wait for 2 hours for nothing or come up with stupid excuses.

Dear bigjos,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Frumzi Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain whether your balance was reduced as a result of you placing a bet in the casino at the game, to your knowledge?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.