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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Dear schieralorenzo09,Thank you very much for submitting your complaint. I’m ... 2 days ago
Dear Eskimee,Thank you very much for submitting your complaint. I’m sorry to ... 2 days ago
Dear immushaik143sa,Thank you very much for submitting your complaint. I’m so... 2 days ago
Dear Fergar41,Thank you very much for submitting your complaint. I’m sorry to... 2 days ago
Dear omochi,I was in contact with the casino representative outside of the th... 3 days ago
Dear elirom,We're glad to hear that your issue has been resolved. We'll go ah... 3 days ago
Dear Dori,We're glad to hear that your issue has been resolved. We'll go ahea... 3 days ago
We’ve rejected this complaint as per the player’s explicit request. We are so... 3 days ago
Thanks for the update to the Megapari Casino team.Dear Stregen71,Kindly confi... 3 days ago
Dear justins99js,I am relieved you reached an understanding with the casino a... 3 days ago
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