The player from Algeria deposited money into their casino account, but after more than 24 hours, the funds have not been credited. They have attempted to contact support through chat and have sent over 10 emails, yet they have not received any response.
Slots City Casino - Player’s deposit has been delayed.
Amount: 100 ₮
Slots City Casino
Safety Index:Very highSafety Index
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9.5
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Case opened
Current status
Waiting for Casino Guru to reply
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Case summary
19 hours ago
Public
Public
2 days ago
I deposited the money into my account and after more than 24 hours it has not reached my account
I spoke to support via chat but they don't respond and I sent more than 10 emails and didn't receive any response
Public
Public
21 hours ago
Dear Nani25019,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slots City Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Was it your first deposit in this casino using this particular payment method?
- Could you please share a screenshot from the cashier menu displaying the information available when you attempt to make a deposit using this method?
- Have you received any assistance from the casino yet?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
Casino Guru is examining the case
