Name: Slots City Casino Review
Item: Slots City Casino
Rating: 9.4
Author: Ivana Fabianova

OverviewUser reviewsSafety Index explainedDiscussion

Casino closed

Slots City Casino has been closed and no longer operates.

Doesn't accept players from Ohio

Best casinos available in US-OH

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Pros and cons

VPN allowed
Tournaments available
Deposits by cryptocurrencies are accepted
Live chat support is available 24/7

Low withdrawal limits

Games

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 13 Not Available: 2

Transaction limits

Withdrawal limits

C$10,000

per month

C$3,000

per week

C$1,000

per day

Win limits

Unknown

Language options

Website

Available in 5 languages

EnglishFrenchGermanSpanishPortuguese

Live chat

Available in 5 languages

EnglishFrenchGermanSpanishPortuguese

Customer support:

Available in 5 languages

EnglishFrenchGermanSpanishPortuguese

Licensing authorities

Curaçao (CGA)
Verified

Slots City Casino Review

Here is what we found when we reviewed Slots City Casino. Our experts used our casino review methodology to check what the casino gets right and where it could do more. Every key factor (the casino's Terms and Conditions, licenses, player complaints, support, and limits) was considered by our team. This helped them work out how safe and legit this casino is.

Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Slots City Casino has a Very high Safety Index of 9.4, making it one of the most secure and fair online casinos on the web, based on our evaluation criteria. Keep reading our Slots City Casino review to learn more about this casino and decide whether it is a good choice for you.

Is Slots City Casino fair and safe? Safety Index explained

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our Slots City Casino review, we extensively examined and analyzed the Terms and Conditions of Slots City Casino. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.

Based on our estimates or gathered data, Slots City Casino is a very big online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

As far as we are aware, no relevant casino blacklists mention Slots City Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.

On the whole, also considering other contributing factors in our assessment, Slots City Casino has achieved a Safety Index of 9.4, which is classified as Very high. This casino can be considered an amazing option for most players since it fosters fairness and honesty in their treatment of customers.

Note: Slots City Casino is linked to 1 other online casino, based on the information we've collected. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Slots City Casino.

Terms and Conditions of Slots City Casino evaluated

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We did not find any unfair or predatory rules in the Terms and Conditions of Slots City Casino during our review.

Player complaints submitted about Slots City Casino

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We currently have 2 complaints about this casino in our database. Because of these complaints, we've given this casino 601 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Slots City Casino user feedback and reviews evaluated

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

Judging by the 9 user reviews given to Slots City Casino, it has a Mixed User feedback score. The reviews submitted by users are available in the 'User reviews' segment of this page.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

Licenses and company data

Slots City Casino is owned by SHARKSCODE B.V. and has estimated revenues exceeding $20,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.

Slots City Casino has been granted a gambling license in Curaçao issued by Curaçao Gaming Authority.

Payment methods, win and withdrawal limits

Slots City Casino supports 12 payment options. This includes: Skrill, PaysafeCard, Mastercard, VISA, Bitcoin (BTC), Litecoin (LTC), Ethereum (ETH), Interac, Tether (USDT), MiFinity, Jeton, Binance Pay.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits	Win limits
EUR 1,000 per day	No win limit
EUR 3,000 per week
EUR 10,000 per month
CAD 1,000 per day
CAD 3,000 per week
CAD 10,000 per month

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. You can find languages available at Slots City Casino in the table below.

Language	Website	Customer support	Live chat
English			24/7
Spanish			24/7
Portuguese			24/7
German			24/7
French			24/7

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Slots City Casino, managing your account, withdrawals, or other matters. Slots City Casino has an average customer support, judging by the results of our testing.

Slots City Casino casino games and slots

Slots City Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Scratch cards, Other card games, eSports betting, Other games, Crash games, Live shows, Live baccarat, Live blackjack, Live dice games, Live roulette.

Casino games from 43 game providers are offered. This includes Play'n GO, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Igrosoft, Thunderkick, Betsoft Gaming, Playson, ELK Studios, Evoplay, BGaming, Endorphina, Wazdan, Habanero, Spinomenal, Belatra Games, Relax Gaming, Betgames, Gaming Corps, 7777 gaming, Gamebeat, Platipus, chilli games, Fugaso, Amigo Gaming, Mancala Gaming, Champion Club, AGT, Spribe, OneTouch, 3 Oaks Gaming, Gamzix, Kalamba Games, Super Spade Club, Thunderspin, Barbara Bang, Vibra Gaming, Bet2tech, Onlyplay, Bombay Live, Netgame, Ruby Play, PG Soft (Pocket Games Soft).

Slots City Casino bonuses and promo codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.

Currently, our database has the following 4 bonuses from Slots City Casino:

50% up to C$500 and 50 extra spins
75% up to C$750 and 50 extra spins
100% up to C$1,000 and 100 extra spins
125% up to C$1,250 and 100 extra spins

Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.

Company info

Owner SHARKSCODE B.V.
Established 2021
Estimated annual revenues > $20,000,000

User reviews

User reviews of Slots City Casino

This is a place to share experience with Slots City Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 9 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

gpac2024

Platinum

Canada

• 1 year ago

The only positive is quick processing of withdrawal however don't expect your money for 72 hours.

Decent withdrawal speed
Decent game selection

While they claim above 92% RTP, analyzing the results yielded under 70%.
Terrible bonuses with high wager requirements and maximum winnings are the lowest in the industry
Non existant VIP service

Elfable_Meh

Bronze

Finland

• 2 years ago

Why it is very negative, because they have customer support and they shouldn't as they cannot serve simple requests like account closures as well in being polite, they sound robotic and just send useless templates.
Not recommending this unfortunately.

Good provider amount

Bad Customer Support no willingness to help.
Charging psp commission even if they state no commissions
Even if the amount of the slots provider is enough some newer slots are missing
No RG tools at all, when you mention something they are not aware or ready to help.

ryder3791

Silver

Canada

• 2 years ago

Sure it a visually appeasing site. Massive bonuses everyday, 50 free spins galore! But like with any other site, take time to read the terms and conditions. And be ready for a platforms own version of terms and conditions that come out of nowhere.

Looks Nice.

MASSIVE BONUSES, teenie tiny capped withdrawal. A 200% match bonus, regardless of how much you build your credits up, for the most part is $100.
If you through all the bonuses, and all the things that look enticing, have a second look and youll see your chances of winning and withdrawing anything at SlotsCity, are slim and none.
The system will take whatever spinthrough from you without warning, sending you from a $500+ balance back down to $100 and laugh as they walk away.

alinapolivs

Bronze

Ukraine

• 3 years ago

The site is terribly buggy, almost always, when you play Endorpfina, it throws you out and download some game with EGT yourself, live your life. Many games do not work, give one scroll, withdraw funds and write that there is no connection or even throw them away. The mobile application stopped working altogether.

YuraHol

Bronze

Ukraine

• 3 years ago

I have been playing slots for +- three years when I have free time. I am not a professional player, but I already have some experience!
I want to share my impressions of playing slots at Slots City!

And yes, the interface: normal, accessible, understandable!

Slots: the choice is in principle sufficient, there is something to choose from, well-known providers are represented (are they certified? it is unknown, I did not find any information. I only found a license to carry out activities from KRAIL on the site)

Return: at least 94% is declared on the website! A controversial question, I think that the % is much lower, but this is my subjective impression, I have not been playing in this casino for a long time

Bonuses: there are enough, but all are tied to the deposit and wager (30-35%). the bonus game starts after you lose the real balance to zero!

Technical side: I play on the mobile version. there are crashes, but you update, clean the cache and continue playing. the truth is that I made a deposit yesterday evening and in the process the site glitched (technical work), the money hung with the status "waiting", although the card was gone, I wrote to the support service, provided a receipt for the statement, I'm waiting!

And now about the most painful thing for me!!!

Support service: constantly loaded, but responds within 5-15 minutes. everything according to the template. the speed of solving questions is "hypersonic"!!!)), pluses: there is a culture of communication, without rudeness

Payment: on the main page in the description of the casino it is indicated that payments are instant and do not exceed 3 hours, in the rules up to 48 hours.
I made 4 payments:
the first - a little more than 4 hours.
the second - over 25 hours.
the third - over 4 p.m.
the fourth - completed yesterday at 19:12, currently not available!!!
The response of the support service is that the financial department is under heavy load!!!
I play on different sites, I have never had a problem with payouts, maybe only with the first one, but no more than 2-3 hours. on average, payments are made within 5-15 minutes, regardless of the amount.

After reading the reviews, I see that the issue of payouts at Slots City is not a matter of yesterday or a week, so the conclusion is drawn that SC is waiting for the cancellation of the payout and as a result losses, or the profits are so small that the management is not able to increase the staff!)) or the employees stupidly don't do anything and put the device on SC customers!!! I may be wrong in my conclusions, but I can't find adequate explanations! how can anyone be convinced of the opposite, ready for a constructive dialogue!!!

Load on the support service, load on the finance department, load on the administration, technical work!!!🤦
Problems and questions need to be solved! and the faster and more technically competent it is to do it, the problems, questions and workload will decrease by themselves! Although everyone has their own opinion and politics!!!)) I shared mine!!!
Thank you all for your attention!

PS recently had a controversial situation with JV Slots City. It takes a long time to tell why and how, but it turned out that I have 2 accounts, one with a zero balance, the other with a positive one. After understanding the situation, SC representatives resolved the dispute in my favor, for which I thank you very much, well done!!!

Граю в слоти +- три роки, коли є вільний час. Не є професійним гравцем, але маю вже певний досвід!
Хочу поділитись враженнями від гри в слоти на Slots City!

І так, інтерфейс: норм., доступно, зрозуміло!

Слоти: вибір впринципі достатній, є з чого вибрати, представлені відомі провайдери (чи сертифіковані вони? невідомо, інформації не знайшов. на сайті зустрів тільки ліцензію на здійснення діяльності від КРАІЛ)

Віддача: на сайті заявлено не менше 94%! Спірне питання, думаю, що % набагато нижчий, але це моє суб'єктивне враження, не довго граю в даному казино

Бонуси: є достатньо, але всі підв'язані під депозит і вейджер (30-35%). відіграш бонусу починається після того як програєш реальний баланс під зеро!

Технічна сторона: граю на мобільній версії. бувають вильоти, але обновиш, почистиш кеш і продовжуєш грати. правда вчора ввечері здійснював депозит і в процесі сайт глюкнув (технічні роботи), гроші зависли зі статусом "очікування", хоча з карти пішли, написав в службу підтримки, надав квитанції виписки, чекаю!

І тепер про найболючіше для мене!!!

Служба підтримки: постійно навантажена, але на протязі 5-15 хв відповідає. все по шаблону. швидкість вирішення питань "гіперзвукова"!!!)), плюси: присутня культура спілкування, без хамства

Виплата: на головній сторінці в описі казино вказано, що виплати миттєві і не перевищують 3-х годин, в правилах до 48 годин.
Я здійснив 4 виплати:
перша - трохи більше 4-х год.
друга - понад 25 год.
третя - понад 16 год.
четверта - здійснена вчора 19:12, наразі немає!!!
Відповідь служби підтримки, що велике навантаження на фінансовий відділ!!!
Граю на різних сайтах, жодного разу не виникало питань виплат, можливо тільки з першою, але не більше 2-3 годин. в середньому виплати здійснюються на протязі 5-15 хв незалежно від суми.

Прочитавши відгуки, бачу що питання виплат у Slots City не питання вчорашнього дня чи тижня, тому напрошується висновок, що SC чекає на скасування виплати і як результат програш, або ж прибутки настільки малі, що керівництво не має змоги збільшити штат!)), ну або ж працівники тупо ніхрена не роблять і клали з прибором на клієнтів SC!!! Я можу і помилятись в висновках, але адекватних пояснень не знаходжу! як є хтось переконати у зворотньому, готовий до конструктивного діалогу!!!

Навантаження на службу підтримки, навантаження на фін відділ, навантаження на адміністрацію, технічні роботи!!!🤦
Проблеми і питання потрібно вирішувати! і чим швидше і технічно грамотніше це робити, проблеми, питання і навантаження зменшаться самі! Хоча в кожного своя думка і політика!!!)) Я поділився своєю!!!
Всім дякую за увагу!

P.S. нещодавно мав спірну ситуацію з СП Slots City. Довго розповідати чому і як, але виявилось що у мене 2 акаунти, один з нульовим балансом, другий з позитивним. Представники SC розібравшись в ситуації вирішили спір на мою користь, за що велике дякую, молодці!!!

OleniaMixalovna

Unregistered user

Ukraine

• 3 years ago

I recently started playing at this casino, in general the impressions were good, but with deposits of 100 - 200 hryvnias there are not many no-deposit bonuses, I would like more, for which I only put 3 points, there will be more bonuses - I will put more points!

vladik-1987

Bronze

Ukraine

• 3 years ago

The other day, a friend advised slots city, he says they give bonuses for the first deposit, he decided to try it, otherwise I know these bonuses for registration, verification, etc., someone will give. But slots city really poured free spins and they gave a bonus to the dep, it was normal to pour it from free spins, in short, I stayed in the black, I was satisfied, I continue to play, I recommend it.

fast verification
быстрая верификация
quick withdrawal
быстрый вывод

not yet discovered
пока не обнаружил

misterity

Bronze

Ukraine

• 3 years ago

In general, in my opinion, the best online casinos that are licensed in Ukraine. A large number of promotions, bonus free spins with high stakes, and high-quality and qualified technicians. Support.

Bonuses, free spins, promotions, tournaments.
Бонуси, фріспіни, акції, турніри.
Comfortable interface
Комфортний інтерфейс
Support
Технічна підтримка
A large number of providers and slots
Велика кількість провайдерів і слотів

Loyalty system
Система лояльності
Not a large enough amount of output
Не досить велика сума виводу

4eshir

Bronze

Ukraine

• 4 years ago

What can I say? Lost 38k, but brought out 15 times less. Slots are not given at all and it seems that they are without a license, as the reels are scrolled very strongly. At what it is in almost every game. I do not recommend!

stay in the red
останетесь только в минусе
slots are twisted
слоты подкручены

Safety Index explained

Safety Index of Slots City Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Slots City Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very high9.4/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about Slots City Casino and related casinos

(8)

8All0Opened2Unresolved1Resolved5Rejected

Complaints directly about Slots City Casino

Our verdict No reaction

Player’s account has been unjustly closed.

The player from Lithuania filed a complaint against SlotsCity.com for withholding his funds and locking his account without justification. After depositing €600 and successfully verifying his identity, his account was suspended for allegedly playing from a forbidden country, despite finding no mention of restrictions in the terms. He sought assistance in retrieving his remaining balance, which had not been granted since May 5. The Complaints Team concluded that the account lock was due to a technical error by the casino, and they formally requested that his winnings be reinstated and paid out in full. However, the casino did not respond, and the complaint was marked as unresolved, with the player advised to contact the Curacao Gaming Control Board for further assistance.

Read moreRead less

Unresolved Submitted: 19 May 2025

Disputed amount: €900

Our verdict Player stopped responding

Player faces gaming issues on the website.

The player from Ukraine encountered a technical issue with the casino website, where the game froze and he lost the session after reloading the page. Despite providing a screenshot and contacting support, he was informed that there were no issues on their end. The Complaints Team extended the time for the player to provide additional information but ultimately rejected the complaint due to a lack of response from him. As a result, the investigation could not proceed further.

Read moreRead less

Closed Submitted: 07 Mar 2025

Disputed amount: 10,000 ₴

Our verdict Insufficient evidence from player

Player’s deposit has been delayed.

The player from Algeria had deposited money into their casino account, but after more than 24 hours, the funds had not been credited. They had attempted to contact support through chat and had sent over 10 emails, yet they had not received any response. The issue was reviewed, but since the player could not provide proof of a successful previous deposit using the same payment method, it was concluded that the deposit had been lost due to using an incompatible network.

Read moreRead less

Closed Submitted: 21 Nov 2024

Disputed amount: 100 USD₮

Our verdict Case closed

Player's withdrawal attempts are delayed.

The player from Quebec experienced repeated issues with withdrawing funds, receiving error messages despite his account being fully verified and using the same cryptocurrency wallet for withdrawals. The support team cited an unspecified issue with the withdrawal method but was unable to provide clarity. After identifying a problem with the withdrawal section's character limit for his wallet address, the issue was resolved, and a withdrawal of 1000 CAD was processed. However, the casino subsequently blocked his account for further investigation. The casino confirmed that his account was temporarily closed, but since all deposits and winnings had been paid out, the complaint was marked as resolved.

Read moreRead less

Resolved Submitted: 02 Oct 2024

Disputed amount: C$2,143

Our verdict Player stopped responding

Player’s withdrawal has been delayed.

The player from Canada was unable to withdraw $2,300 from the casino. $1,500 had been pending for a week, and $800 was marked as an 'error' after several days. Communication with casino agents had been unhelpful. We advised patience and cooperation with the casino, suggesting waiting at least 14 days before submitting a complaint. The complaint was ultimately rejected due to the player's lack of response.

Read moreRead less

Closed Submitted: 14 Jun 2024

Disputed amount: C$2,300

Our verdict Unjustified complaint

Player’s winnings were not paid out.

The player from Alberta had complained that Slot City did not payout the $1143 he had won during a bonus round despite fulfilling Terms & Conditions and being listed as the number one winner. He alleged that the casino claimed he had been paid. After a detailed investigation and communication with the casino, it was discovered that the player had been playing with bonus funds at the time of his big win. According to the casino's bonus policy, a maximum cashout limit had been applied, and the player was credited with the maximum cashout amount, not the total winnings. The player had disputed the amount credited to his account, but the evidence provided did not support his claim. We had concluded that the casino had acted correctly and the complaint was closed as unjustified.

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Closed Submitted: 08 Nov 2023

Disputed amount: C$1,149

Our verdict Player stopped responding

Player's experiencing issues during verification.

The player from British Columbia is experiencing difficulty in completing identification verification. Despite using official identification and uploading many pictures, the casino still refuses to accept them. The complaint was rejected because the player didn't respond to our messages and questions.

Read moreRead less

Closed Submitted: 05 Jul 2023

Disputed amount: £300

Our verdict No reaction

Player's experiencing some issues.

The player from Ukraine seems to have issues with withdrawals. The casino failed to respond and we were forced to close the complaint as 'unresolved'.

Unresolved Submitted: 03 Apr 2022

Disputed amount: 16,000 ₴

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