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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Thank you very much, mistakathir620, for providing the necessary information.... 2 months ago
Dear Sarak35,Unfortunately, I would like to inform you that since this casino... 2 months ago
Thanks for your reply.In its reply, the casino suggests your account will be ... 2 months ago
Message from the player: Indeed, I have already cancelled all the data I gave... 2 months ago
Thank you very much, NaimaSadaqat, for providing the necessary information. I... 2 months ago
Dear andrea39zandrea,We're glad to hear that your issue has been resolved. We... 2 months ago
We respect your decision to not proceed.Without evidence, the complaint will ... 2 months ago
We’ve rejected this complaint as per the player’s explicit request. We are so... 2 months ago
Thank you very much, peina2noe, for providing the necessary information. I wi... 2 months ago
Thank you very much, wilder2022, for providing the necessary information. I w... 2 months ago
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