The player from Spain reported the casino is withholding his winnings of 200 euros based on Article 10, and the remaining 400 euros has not been paid out yet.
Winshark Casino - Player's winnings are delayed and partially confiscated.
Amount: €600
Winshark Casino
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Case opened
Current status
Waiting for Casino Guru to reply
5d 17h 7m 46s
Case summary
yesterday
Public
Public
2 days ago
Translation
They are scammers. They seem very serious and responsible, but when you request a withdrawal, they ask for all kinds of documents. Then they tell you they won't pay you the full amount because, according to their Article 10 (?¿?¿?), it can't be done, and they keep 200 euros. The worst part is the remaining 400 still hasn't been paid to me, and it's been 4 days, and they don't clarify anything.
Automatic translation:
Public
Public
yesterday
Dear juliaalfonsea,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winshark Casino.
I checked the casino rules and found this: https://winshark1.com/en/bonus-terms
10. Withdrawal of winnings from deposit bonuses and free spins is limited to 10x deposit amount.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly the bonus you activated and played was a deposit bonus?
- Have you deposited 40€ to receive this bonus?
- Could you please share a screenshot of your withdrawal request with the status visible?
Thank you very much in advance for your reply.
Best regards,
Tomas
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