Powerbet777 Casino - Player's account has been closed after cashout request.

Hello,

Few days ago i logged in and saw a bonus buttom no deposit bonus i clicked on it and got 50 euro free bonus. I played it and lost all. But then the buttom was still there i thought maybe untill i succesfully get a cashout the buttom will stay there so i played untill i got a good cashout . I had to try a lot. Then requested 4000 duro cashout yesterday. Now my account is closed. I got into chat and they say i exploided the buttom for 100k and they gonna sue me. How in hell do they think they can sue me i did not receive any money in my bank account at all from this. I lost more then 10 thousand euros at this casino a while ago. If this was a mistake at theire casino website all good but its not my fault the buttom stayed there.

Dear Domien,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Powerbet777 Casino.

Please understand any free spins you might use represent an expense to the casino they require to pay the game provider.

Using the bonus repeatedly while it's obvious it should have been available only once or a few times is an exploit to gain an advantage over the casino and we might not assist you with a withdrawal of such winnings.

Lastly, we don't interfere in matters surrounding legal proceedings. If you seek representation, kindly contact a lawyer to represent you.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how many times you activated the bonus?
• Do I understand correctly the 4000€ withdrawal was achieved using the no-deposit bonus?
• If there is any evidence that would support your case please share it with me here in the form of screenshots or send the information to my email at tomas@casino.guru

Thank you very much in advance for your reply.

Best regards,

Tomas