The player from Portugal reports that their withdrawal from the casino is delayed.
Buran Casino - Player's winnings are being delayed.
Amount: €1,500
Buran Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for Casino Guru to reply
2d 10h 13m 42s
Case summary
4 days ago
Public
Public
5 days ago
Translation
They are stalling with supposed delays to avoid paying me the amount I legally won.
Automatic translation:
Public
Public
4 days ago
Dear andrea39zandrea,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- When did you request a withdrawal from the casino? Is it still pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
Casino Guru is examining the case
