Rollizor Casino - Player’s withdrawal has been delayed.

I requested a 2,000 euro withdrawal from Rollizor. The platform has delayed processing the payout, citing an internal 'Section 4.1 review' by the game provider with a vague timeframe of 3 to 14 business days. They have refused to provide a Case ID or any evidence of an ongoing technical provider audit. Technical session checks do not require weeks. I provided the casino with a 48-hour deadline to release my funds, which has now expired, yet they continue to send automated template stalls. My balance remains completely untouched (2,000).

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Dear Gspins,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center