The player from Peru faces confiscation of his withdrawals after winning consecutively on live games, with the casino citing violation of term 9.6 for fraudulent activity. He requests clarification on this claim, asserting that he won the money through legitimate gameplay and wants his winnings returned.
BlueChip Casino - Player’s winnings have been confiscated.
Amount: 576 ₮
BlueChip Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
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Case summary
23 hours ago
Public
Public
2 days ago
Translation
I've been playing at this casino for almost a year. I thought it was a great casino because it had good offers and the payouts were quick.
In the last few weeks, I've been playing baccarat and roulette as a distraction from my work and daily responsibilities.
I was lucky to win on live games two days in a row. I made a withdrawal, only to find out that the casino confiscated my withdrawals, claiming I violated term 9.6 due to fraudulent activity.
This is utterly abusive.
Just because I was lucky enough to win two days in a row, the casino claims I'm engaging in fraudulent activity?
What is the basis for this? What exactly do they consider fraudulent activity? They won't provide those details and only make that claim.
They're taking my money based on assumptions and subjective reasons.
I don't care if they close my account, but I want my money because I won it legally.
This isn't money won from a bonus; it's money won from real money play.
Automatic translation:
Public
Public
yesterday
Dear wilder2022,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BlueChip Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Is your casino account accessible to you? Can you log in?
- Did you achieve your winnings with the help of a bonus?
- Does the cashback mentioned in the conversation you submitted play a role?
- Could you please share with me any communication from the casino detailing the allegation or rules that have been broken?
- Share screenshots here or send the information to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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