GoBet88 Casino - Player's winnings are delayed at the casino.

I bet big and won on playtech game and gobet88 tel me will release the payment withing 24hours because it's a big sum amount but unfortunately they keep on tel me same reason until now without release the amount of 197k. If cannot afford to pay they should close the website but my personal experience they pay until 50k

Dear mistakathir620,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas