GoBet88 Casino - Player's winnings are delayed at the casino.

I bet big and won on playtech game and gobet88 tel me will release the payment withing 24hours because it's a big sum amount but unfortunately they keep on tel me same reason until now without release the amount of 197k. If cannot afford to pay they should close the website but my personal experience they pay until 50k

Dear mistakathir620,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear mistakathir620,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My withdrawal is approved and they said will banking next day morning. Amount from my account which is on playtech is successfully withdrawal but the amount is not in in my account. For your information I have all the proof that gobet88 text me until now. But until now never banking to me.. u have enough patience wait for them it's not 1 day 2 days it's few months now waiting and everyday I text them for the updates and they failed to give me reason why they hold my withdrawal and only reason they provide is account is under verification and will update again. Not even one time until now they update by their own self.

If the issue with your withdrawal persists, please share with me a screenshot of your withdrawal request and your communication with the casino regarding the issue. Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I already emailed to you all the screen shot and proof of the withdrawal

Thank you very much, mistakathir620, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear mistakathir620,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

Since GoBet88 Casino has not yet registered a representative account on our platform, they are unable to respond directly in this thread. However, I have already contacted their support team via their official email address regarding your issue and am currently awaiting their response. I will provide you with an update here as soon as I receive any news. 

Thank you for your understanding and patience!

Best Regards,

Kubo

Hi kubo , thanks to take my case and for your information latest updates by today they still maintain the same reason that ,

"Hello sir/madam, we are sorry to inform that your account and bet is still under verification status, please kindly wait for further information, thank you."

This is the only reply what I get from gobet88 via whatsapp +6019-2674128 malaysia phone number. Hope you can do something to resolve this issue as soon as possible. Thanks and have a good day.

Dear mistakathir620,

Thank you for the information. I have also reached out to the casino via WhatsApp and am currently awaiting their response. As mentioned earlier, I will keep you updated with any developments.

Sure sir , waiting to get updates from you soon. Thanks.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Okay noted on that , just want to update you as usuall I ask them yesterday what is the update for my withdrawal but for the first time they didn't reply for what I asked and they blocked me on whatsapp. Before this always they reply the same reason but now they block me.

Dear mistakathir620,

I am truly sorry about your situation. Unfortunately, I have been unable to reach the casino through any of the available channels so far. My emails and WhatsApp messages remain unread or ignored, and I fear they may not respond at all.

You may be can try from gobet88 website below there can chat 24hours and they reply for your msg.

Dear mistakathir620,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Kubo