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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Even if we’ve assumed that the issue has been resolved, without confirmation ... 2 years ago
Dear Sami,I tried to contact the casino repeatedly but without success. I’m a... 2 years ago
It's all right! I am glad you received your winnings in the end! Thank you fo... 2 years ago
I am glad to hear you received your winnings, Frank! Thank you for letting us... 2 years ago
I am glad to hear you received your winnings, Daniel! Thank you for letting u... 2 years ago
We appreciate the casino's act of goodwill to credit magnusovitch the amount ... 2 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded ... 2 years ago
I am glad to hear you managed to reach an agreement with the casino regarding... 2 years ago
Dear Wollygog,Thank you for using the Casino Guru complaint resolution center... 2 years ago
Dear Melanie, I tried to contact the casino repeatedly but without success. I... 2 years ago
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