SELECT.bet Casino - Player’s struggling to complete KYC verification.

my deposit was 1264 cad. 

I placed 20+ bets on sport with different odds and won in total 800 cad. so my balance is now 2050 cad.

I requested withdrawal and casino requested verification: photos of my ID, selfie with ID in hand, notarized ID, address confirmation documents.

After sending all those documents nobody answer me anymore and I still can't withdrawal my win. and even my deposit :-(

In live chat I have always the same answer: we will contact You as soon as possible. they do not answer on my emails.

I am waiting for my win 2 month. what to do?

Dear Sami,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Could you please clarify when exactly you submitted all the necessary documents? Do I understand correctly that this was your first withdrawal attempt?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

I understand and respect right of casino to request verification and I have sent all requested documents.

I have sent my Driver license and address verification document and screens of my web wallet on Dec 2.

I have sent selphi with my driver license on Dec 3.

I have sent notarized documents on Dec 18. and in other format on Dec 26.

I have sent additional address confirmation document and source of income confirmation on Jan 1.

it was first withdrawal request.

Thank you very much Sami for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Sami!

I will take care of your complaint from now on. I’ll now try to contact SELECT.bet Casino representative and ask how they can help resolve your verification issue.

We would like to ask SELECT.bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

dear Tomas,

nice to meet You and thank You for help. 

we are waiting for response of Select.Bet 7 days :-( 

do You have any answers from Select.bet representative ?

Hello Sami,

Unfortunately, we don't have any answer yet. The casino is not responding to us, but we keep trying to get in touch with them.

Dear Sami,

I tried to contact the casino repeatedly but without success. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I recommend staying clear of this casino. Their reputation is very bad and they are on our blacklist for previous transgressions against players. I understand this isn't a satisfactory solution to your issue. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.