Wild Pharao Casino - Player’s struggling to complete account verification.

Guten Tag,

ich habe etwas Geld gewonnen hab dann mehrere Auszahlungen getätigt die erste war von 29.12.21 und bisher nichts Konto ist auch verifiziert. Auf Meine emails wird auch nicht geantwortet aber so wie ich hier lese bin ich ja kein Einzelfall.

Dear Effekt1992,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Have you submitted any personal documents for the verification already?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

hallo erstmals vielen Dank das sie mir helfen bei meiner Angelegenheit. Mein Konto ist verifiziert es geht nur um die Auszahlung .

Thank you very much, Effekt1992, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Ok vielen Dank warte auf ihre Rückmeldung

Hello Effekt1992,

I will take care of your complaint from now on. I would like to invite representatives of Wild Pharao Casino into this complaint in order to help us resolve this withdrawal issue.

Ok sehr gut

Meldet sich das wildpharao Casino nicht ?

please note payment has been sent

Und wann kommt es an ?

Hello Effekt1992,

This sounds promising. I will keep this complaint open until your confirmation regarding successful withdrawal. Keep us updated and, please let me know as soon as you receive the payment.

Es sind 150€ ein gegangen und 1300€ fehlen noch. In der Historie steht dass das Geld gleichzeitig überwiesen worden sei und am Freitag 150€ Drauf wahren und der Rest nicht finde ich sehr komisch. Was wollen sie damit erreichen?

hallo Und gibt es was neues das Geld ist immernoch nicht da.

Hello all,

Thanks, Effekt1992 for the update. Dear Wild Pharao team, could you please give us more information about the withdrawal?

Und gibt es neue Infos bezüglich meiner Auszahlung ???

Hello Effekt1992,

a few players with open complaints on Casino.Guru got paid yesterday by this casino. Have you received your money as well? Thank you.

Ja wurde auch bezahlt gestern bin noch nicht dazu gekommen zu schreiben

It's all right! I am glad you received your winnings in the end! Thank you for letting us know. We will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.