The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The player confirmed the issue was resolved.
Wild Pharao Casino - Player’s struggling to complete account verification.
Amount: €1,350
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Good day,
i won some money then made several withdrawals the first was from 12/29/21 and so far none account is verified too. They don't answer my emails either, but from what I've read here I'm not an isolated case.
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2 years ago
Dear Effekt1992,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account? Have you submitted any personal documents for the verification already?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Hello, first of all, thank you for helping me with my matter. My account is verified it's just about the payout.
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2 years ago
Thank you very much, Effekt1992, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello Effekt1992,
I will take care of your complaint from now on. I would like to invite representatives of Wild Pharao Casino into this complaint in order to help us resolve this withdrawal issue.
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2 years ago
Hello Effekt1992,
This sounds promising. I will keep this complaint open until your confirmation regarding successful withdrawal. Keep us updated and, please let me know as soon as you receive the payment.
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2 years ago
Translation
150€ have been received and 1300€ are still missing. In the history it says that the money was transferred at the same time and on Friday it was €150 and I don't find the rest very funny. What do you want to achieve with it?
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2 years ago
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hello And is there anything new the money is still not there.
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2 years ago
Hello all,
Thanks, Effekt1992 for the update. Dear Wild Pharao team, could you please give us more information about the withdrawal?
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2 years ago
Translation
And is there any new information regarding my payout???
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2 years ago
Hello Effekt1992,
a few players with open complaints on Casino.Guru got paid yesterday by this casino. Have you received your money as well? Thank you.
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2 years ago
Translation
Yes, it was also paid for yesterday I didn't get around to writing
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2 years ago
It's all right! I am glad you received your winnings in the end! Thank you for letting us know. We will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
